Q: What are the luggage restrictions and fees?

Regular Airlines : Luggage allowances vary by airline, airfare and/or route. While some airlines may offer a free luggage allowance, some airlines may charge an extra fee. Please check the baggage allowance with the airline. Low Cost Airlines : Most low-cost airlines do not include baggage in their airfares, unless it is added while making the booking with the corresponding luggage fee. Generally passengers are allowed to carry one item of hand luggage through airport security (dimensions and weight restrictions vary). We recommend that you check the baggage allowance with the airline. Sharp objects, such as knives or scissors, are not allowed in hand luggage and all bags are subject to search.

Question 1

What are the luggage restrictions and fees?

Accepted Answer

Regular Airlines: Luggage allowances vary by airline, airfare and/or route. While some airlines may offer a free luggage allowance, some airlines may charge an extra fee. Please check the baggage allowance with the airline.

Low Cost Airlines: Most low-cost airlines do not include baggage in their airfares, unless it is added while making the booking with the corresponding luggage fee. Generally passengers are allowed to carry one item of hand luggage through airport security (dimensions and weight restrictions vary). We recommend that you check the baggage allowance with the airline.

Sharp objects, such as knives or scissors, are not allowed in hand luggage and all bags are subject to search.

Question 2

Can I change or cancel my flight?

Accepted Answer

For low-cost flights you must contact the airline directly. Please note that Logitravel cannot make changes or cancellations on these type of airfares.

For regular flights, please send a cancellation or amendement request through the "CONTACT US" section of our website and we will get back to you with the terms and condition of your booked airfare. Please note that Logitravel booking fees are non refundable.

For flight changes Logitravel will charge a fee in addition to the corresponding airline fee.

Once we inform you about the cost of changing or cancelling your flight booking, you must reply to us by e-mail indicating if you wish to go ahead with the modification or cancellation.

Please note that airlines do not permit name changes.

Warning: For round-trip tickets on regular flights, if the outbound flight is not used, the return leg will automatically be cancelled by the airline.

We recommend you to take a travel insurance to cover any cancellation or modification costs.

Question 3

How early should I arrive at the airport?

Accepted Answer

If you are checking in at the airport you must ensure you have enough time to queue at the check-in desk, go through airport security and get to the boarding gate.

For domestic flights we recommend you check-in 90 minutes prior to the scheduled departure time and two hours before for international flights.

You may want to allow extra time if you're travelling out of a major airport during peak periods. Please check with the airline.

Question 4

Where can I check the Airline's general conditions?

Accepted Answer

The general conditions can be found in a link on the payments page. You are required to read and accept them to be able to confirm your booking.

If you have any questions or doubts please contact us before making the payments.

Question 5

Do I need to confirm the flight departure time?

Accepted Answer

Occasionally flight timings are modified by the airline. We recommend you double check the departure time 24 hours before the scheduled time of departure.

For low-cost flights, please check directly with the airline as they occasionally make slight last minute changes. In almost all cases low cost airlines do inform passengers via e-mail.
For regular flights, LOGITRAVEL will inform you of any changes by e-mail, SMS or telephone. You can also check your flight departure time with the corresponding airline or through the following online link

https://www.checkmytrip.com

Question 6

Is luggage included in the price of low-cost flights?

Accepted Answer

No, luggage is not included. If you wish to check-in luggage you must indicate the number of suitcases during the booking process. The system will automatically recalulate the new price according to the number of suitcases.

If you forgot to add baggage during the booking process you may be able add it at a later date through the airline website or directly at the airport (please note you will be charged extra).

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