Mercure Melbourne Therry Street

“Good location but getting dated”

This is the second time we have stayed here, however this time we had a child and I think this will be the last time we stay here. The room is dating, for a Mercure the TV was tiny and didn't receive all free to air channels. The air con was old and struggled in the summer heat, even when it dr... more

This is the second time we have stayed here, however this time we had a child and I think this will be the last time we stay here. The room is dating, for a Mercure the TV was tiny and didn't receive all free to air channels. The air con was old and struggled in the summer heat, even when it dropped to 23c outside the aircon still has to be on 19c or lower to keep the room at an ok temperature. Shower is dark but water pressure was nice. Room was clean. But I didn't feel as safe in the room as other hotels I've stayed in. No opportunity to lock our door from the inside and no peep hole made me feel a bit uneasy. Great location, and was great when we were traveling only as a couple. But I think next time we will look for something better.

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“Sorry, but I can't recommend somewhere I don't wait to stay again myself...”

Not the best of hotels I've ever stayed in. The room had patches of paint work in a different colour that it should have, the tv didn't really work properly and the last night it wouldn't turn on, the cleanliness of the room was really good - hats off to your Housekeeping Dept, you also need rece... more

Not the best of hotels I've ever stayed in. The room had patches of paint work in a different colour that it should have, the tv didn't really work properly and the last night it wouldn't turn on, the cleanliness of the room was really good - hats off to your Housekeeping Dept, you also need reception staff that can speak english properly as when I arrived on the Thursday I had to kept asking the guy to repeat himself. Overall, I would never be able to rate it higher than a 5 out 10.

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“Don't Get Fooled by the Mercure Name! ”

This hotel was well priced for our stay, (compared to other Melbourne downtown options). However, the hotel has a number of issues, which travellers should be aware of. Firstly, it is some distance (about 2 kms) from Southern Cross Station, - the departure point for the Skybus to the airport ... more

This hotel was well priced for our stay, (compared to other Melbourne downtown options). However, the hotel has a number of issues, which travellers should be aware of. Firstly, it is some distance (about 2 kms) from Southern Cross Station, - the departure point for the Skybus to the airport and local trains services. The downtown tram network is not really convenient for this hotel. Secondly, the reception area looks like a backpacker inn, with very limited hours and locked up (grill down) for most of the night. Certainly not what you would expect from a Mercure hotel. Thirdly, the hotel demands a significant security deposit, (even for prepaid guests) when really there is nothing in the room other than forks and a plate, that could be stolen. Disappointing. Fourthly, it was quiet cold night during my visit in late July 2023. Unfortunately, the reverse cycle air-conditioning (heating) did not work. Someone came from the reception to fix it - no luck!. They did give a portable mini heater, which was OK, but not adequate for the room. The wifi network was not reliable, so using the bluetooth function on your phone was necessary. Again this hotel is relatively inexpensive, and therefore you must have low expectations. Don't get fooled by the Mercure Name!

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“Great spot”

Tiny little entry and not a pleasant one at that. Very dirty, dark and dingy. The room however was clean and was enough for our three day stay. We didn’t cook but there was a nice little kitchenette there with things for basic cooking. Kmart appliances which worked fine. The bed was comfortable a... more

Tiny little entry and not a pleasant one at that. Very dirty, dark and dingy. The room however was clean and was enough for our three day stay. We didn’t cook but there was a nice little kitchenette there with things for basic cooking. Kmart appliances which worked fine. The bed was comfortable and clean with daily service to the apartment. My only gripe was no where to hang things in the bathroom. I had to hang the hand towel on the top of the mirror. A little hook or knob on the side of the vanity would have been great. A bit noisy with ambulances and police during the night which we could hear from the 11th floor. Great spot to access the free tram and the markets which we loved. The only other thing I’d recommend to management is for the price we paid, a few bottles of water in the fridge would have been very welcomed. Most hotels have this now.

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