Sheraton Centre Toronto Hotel

“Family Trip.”

This hotel exceed my expectations. The lobby itself is a great place to be, the lighting is perfect, the waterfall, the bar. Shoutout to Marc for checking me in and acknowledging my Bonvoy membership. They gave us an upgrade to a deluxe double queen. The location is convenient, pretty close from ... more

This hotel exceed my expectations. The lobby itself is a great place to be, the lighting is perfect, the waterfall, the bar. Shoutout to Marc for checking me in and acknowledging my Bonvoy membership. They gave us an upgrade to a deluxe double queen. The location is convenient, pretty close from Union Station. The room was big, clean, temperature was on point and had views of the Nathan Square. Overall, great experience!

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“Great Job Gary!”

Back at the Sheraton and have to note Gary in the Lobby Bar..Gary did a fantastic job today!.He really knows how to read a customer and was so attentive courteous..Great job and service by Gary!! Thank you and to continue the rooms and helpful front desk made my trip extra special. This is an ide... more

Back at the Sheraton and have to note Gary in the Lobby Bar..Gary did a fantastic job today!.He really knows how to read a customer and was so attentive courteous..Great job and service by Gary!! Thank you and to continue the rooms and helpful front desk made my trip extra special. This is an ideal location in Toronto to basically everything.

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“Good hotel in Toronto city centre”

The hotel is a corporate hotel conveniently located for the city centre. The leisure facilities should be improved. The communal areas on the meeting room floors were tired and often dirty. Housekeeping staff are good and the restaurant is similarly good.

“Convenient and comfortable”

The Sheraton Centre Toronto is a large high-rise hotel in the downtown area, close to the Eaton Centre shopping mall. I spent 4 days here during a professional conference and my experience was a bit mixed, though overall the hotel is recommendable to other travelers. On the minus side: (1) Desp... more

The Sheraton Centre Toronto is a large high-rise hotel in the downtown area, close to the Eaton Centre shopping mall. I spent 4 days here during a professional conference and my experience was a bit mixed, though overall the hotel is recommendable to other travelers. On the minus side: (1) Despite claims of expensive renovations, these weren't reflected in guest rooms; the decor was quite dated and the unattractive brown carpet was "crunchy." (2) There was almost no space in the bathroom to place one's toiletries as there was no countertop (the sink was mounted in a small stand-alone unit). Very dim bathroom lighting; to put my makeup on I had to sit by the window where there was natural light. (3) WiFi in guest rooms was unreliable, the signal kept cutting out, making it difficult to do business email, etc. It worked better in the lobby area. (4) The small in-room coffeemaker really needs to be upgraded. (5) Towels are on the small size and rather thin. On the positive side: (1) Cleanliness was impeccable; my room and bathroom were spotless (one exception: what appeared to be toothpaste splashes on the vinyl bathroom wallpaper). (2) Good soundproofing of rooms from noise in the corridor or on the streets. (3) Very comfortable bed, nice bedding. (4) Very attentive housekeeping: items like towels, coffee supplies, cups, etc. were replaced daily and in the correct number. (5) Extremely strong water pressure; water in the bathroom heated almost instantaneously. (6) The staff with whom I interacted at check-in and checkout were unfailingly helpful, got me into my room early, and took note of all my requests. One final comment: for a hotel this size--43 floors--food options are somewhat limited and, not unexpectedly, high priced. However, Chefs Hall right across the street offers numerous choices and there are equally good options nearby. Summing up, the Sheraton Centre doesn't offer 5-star luxury or eye-catching design but is a perfectly comfortable place to hang your hat while in Toronto.

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