Regent Beijing

“Home away from home”

Their hotel manager Florian really made sure we are always treated as family members every time we visited. The breakfast at club lounge is usually much better experience with a great view of city and not busy. The made to order menu is also one of my favorite! I grow up in this area. Quite f... more

Their hotel manager Florian really made sure we are always treated as family members every time we visited. The breakfast at club lounge is usually much better experience with a great view of city and not busy. The made to order menu is also one of my favorite! I grow up in this area. Quite fun to a come back but staying in a hotel and still feel cozy like home! One of the best club lounge hardware I have ever been. Great location and nice service! Thank you!

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“Regent Beijing is my new GO-TO!!”

Firstly, as a non-Chinese speaking guest, it was very much appreciated to have English-speaking employees, it just helped get over and around some hurdles. The room was excellent, the entire lobby staff were outstanding, the gentlemen helping us in and out of our taxis were great, and the locatio... more

Firstly, as a non-Chinese speaking guest, it was very much appreciated to have English-speaking employees, it just helped get over and around some hurdles. The room was excellent, the entire lobby staff were outstanding, the gentlemen helping us in and out of our taxis were great, and the location was ideal as it was a short walk to key shops, transport, malls, and various landmarks. The ladies (concierge) were extremely helpful and the room was set up beautifully for my wife's birthday. There was a genuine touch of class in all aspects, loved the Karl Lagerfeld display, the Xmas display, the Aston Martin, and the bar/cafe spaces. A special mention must go to Emily and her team in the Wellness and Spa centre, she was brilliant and made every effort to accommodate all of my requests, she has to be "employee of the month"!!!

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“Regard & 享有”

A very pleasant and clean hotel. The pool is very clean. All employees are very caring. They give toys to children as gifts in the lobby. I would also like to thank you very much for your gluten-free product sensitivities. I congratulate Mr. Uli who took care of every detail. 一个非常令人愉快和干净的酒店。泳池很干净... more

A very pleasant and clean hotel. The pool is very clean. All employees are very caring. They give toys to children as gifts in the lobby. I would also like to thank you very much for your gluten-free product sensitivities. I congratulate Mr. Uli who took care of every detail. 一个非常令人愉快和干净的酒店。泳池很干净。所有员工都非常贴心。他们在大堂给孩子们赠送玩具作为礼物。我还要非常感谢您对无麸质产品的敏感性。我祝贺乌利先生，他照顾到了每一个细节。

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“Not the global 5-star standard, only the room price is!”

Quite a long time since I haven't written reviews as travelled and lived in Japan for almost a year, and Tripadvisor is not popular with most Japanese. It has been a long time since I travelled to Beijing again(the last time was 35 years ago), as I'd like to know more about my country, this time... more

Quite a long time since I haven't written reviews as travelled and lived in Japan for almost a year, and Tripadvisor is not popular with most Japanese. It has been a long time since I travelled to Beijing again(the last time was 35 years ago), as I'd like to know more about my country, this time stayed 7 nights in Beijing, from 26-2-24 to 4-3-24, 4 nights in the Regent Hotel and Four Seasons Hotel for the rest. Room no.1550, I think the up in Regent Hotel is only the service in two restaurants (Daccapo Italian Restaurant and Jinbao 99), we had a course dinner in Daccapo, and Hotpot set in Jinbao 99. The service and atmosphere in Daccapo were fine, and the taste of the foods was amazing, especially the buns and desserts,(but the so-called Boston lobster linguine with truffle was not worth it as added RMB $150). Also, the buffet breakfast was great in JinBao 99(the Hotpot set for dinner was just fair I think), all of the food was not bad, and the service was good, especially the supervisor Ms Doreen, who is friendly and talkative. Hopefully, they can keep it on. The downs are the rooms, and the services in reception, swimming pool and lobby. The room was quite outdated, and the most unacceptable and super crazy was you couldn't adjust the room temperature to below 24 Celsius, really hot and stuffy, and we couldn't sleep well all the nights we stayed, though opened up the windows(I never opened up the windows in a hotel until this time), but we didn't know where the heating comes from, still keeps warm and stuffy. Also, we called for one more chair, and they sent a chair which was quite filthy, with all the dust in it(you can see the pics). The service in lobby reception and the pool was poor, they had "bad face" all the time, no smiles, to be honest, the pool itself is okay, but some people who use the pool which is not hotel guests and no service in the pool and wellness area. Also, we talked to the lobby receptionist about the problems in the room, she said they would sort it out for us but finally they did nothing about it, obviously, she lied to us. When we checked out, I told the manager about this, she said all the hotels in Beijing are the same regarding the heating problem, but I want to tell her, it doesn't, at least Four Seasons doesn't. And the room is much better than the Regent Hotel. All in all, just fair, not the global 5-star standard, hopefully, they can rebuild or renew the rooms, and improve the services.

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