Polis Grand Hotel

“Wonderful 24 hours in Athens ”

Arrived very early for check in. Vannis greeted us warmly and arranged to store our bags. He then walked outside to point out the pharmacy. After exploring, we returned, it was around 1pm. Vannis spoke with William who very warmly checked us into our room. The room is European sized, but nic... more

Arrived very early for check in. Vannis greeted us warmly and arranged to store our bags. He then walked outside to point out the pharmacy. After exploring, we returned, it was around 1pm. Vannis spoke with William who very warmly checked us into our room. The room is European sized, but nicely finished with everything you need. The mattress was perfectly firm and very comfortable. There was a balcony that was immaculately clean, but the door tilted for ventilation not for access. Breakfast was awesome as was the rooftop bar. Location is great, easy walking to many pedestrian areas, and sights. 25 minutes to the cruise port. What stood out the most though was the passion and dedication of the staff. Their pride in the hotel's services,their jobs, and the hotel itself is amazing. Thank you for a great stay!! Room tip: The water has to be off in order to pull the lever up to turn on the shower head.

less

“Great stay at Polis Grand”

KaliMere ..Stayed from 07-11 Apr 24. A great atmosphere, friendly and extremely helpful staff, sumptuous buffet breakfast and a very responsive team! The central Location( walking distance to Plaka and Acropolis was a great advantage!

“Good lication and service”

Well located, 25 min walk from the Acropolus, also about 20 min walk fron Plaka Square and Monastoraki street, so basically everything is reachable on foot. Good hotel service, good and varied breakfast, clean room. Good value for money.

“Manage Your Expectations”

We had perhaps unwisely built up our expectations having seen the PR photographs and the mostly positive reviews. On arrival the outside of the hotel and lobby was somewhat underwhelming and our check in experience was not great. We had booked via an online travel agent and had booked a ‘city vie... more

We had perhaps unwisely built up our expectations having seen the PR photographs and the mostly positive reviews. On arrival the outside of the hotel and lobby was somewhat underwhelming and our check in experience was not great. We had booked via an online travel agent and had booked a ‘city view standard room’. We confirmed our room type on check in to be told we had a basic room with a courtyard view at the back of the hotel. Courtyard view is somewhat ‘creative’ as it is more or less a large air shaft. We queried this at check in and were handed over to ‘William’ who had the somewhat ironic title of guest relations manager. William told us that ‘we’ had made a mistake and had booked the basic room as this was what their ‘standard’ rooms were. The fact It was described as a city view was our mistake and not theirs and we should take it up with our agent. We were told the hotel was full and there was nothing that could be done unless we wanted to upgrade to their top suite and he could perhaps obtain a discount but would need to check. This was followed by the statement ‘ I can see what you paid and I tell you now the cost won’t be 10 Euro a night’. Any discussion of a gesture of goodwill by perhaps a drink or meal was met with a refusal. William’s attitude was frankly, belligerent, arrogant and rude. William returned from his phone call and suddenly became more helpful. He moved us to a top floor room to what he called a ‘sunset view room’ which he told us was his ‘favourite’ room category. By this time we were tired from a day of travelling and just wanted to go to the room. The room itself is very small with little room to move around. It was spotlessly clean and the bed although small was comfortable. The bathroom had a walk in shower but again was very small. We had the rooftop bar kitchen above our room and were kept away by banging and crashing until after 23:30. We mentioned this to William the flowing morning who said it was ‘not possible’ as there was nothing g above us. He eventually conceded there was a kitchen above us but it shut at 10pm so again it cannot have been the kitchen but perhaps it had been the wind? After this encounter we gave up as the hotel was clearly not interested. The noise continued for the rest of our three night stay. The breakfast buffet was ok and I would say it was ‘solid’ rather than amazing and has no egg chef. The rooftop bar was quite nice for a drink and we cannot comment on the food as we did not eat here. The lift is a joke and can only fit one person with two suitcases. Our interaction with other members of staff was very good and we found them to always be friendly and helpful. As other people have highlighted the corridors are painted black which makes the atmosphere and ambience quite dark and oppressive. Clever use of photography on the hotel website makes the rooms appear larger than they are, and the hotel to be a lot ‘grander’ than it actually is. Would I stay here again? Definitely not. The hotel is not the right fit for us and there are far better ones at comparable prices in the area. I would rate the hotel as three star rather than four.

less