Occidental Jandía Mar

“Jandia Mar 2024”

This was our second stay in this hotel, our previous stay was in 2016. We therefore had an idea of what the hotel would be like and for the price we paid compared to similar hotels we thought it was worth giving it another try. Don't be put off by many of the negative reviews. Don't get me wrong... more

This was our second stay in this hotel, our previous stay was in 2016. We therefore had an idea of what the hotel would be like and for the price we paid compared to similar hotels we thought it was worth giving it another try. Don't be put off by many of the negative reviews. Don't get me wrong this hotel has it's niggles but overall we had a great 7 nights stay here. The hotel hasn't really had much done to it since our last visit but the newly installed water slides and kids pool are worthy addition. Positives. The Barcelo app is a great idea so download it when you arrive. Allows you to order essentials to the room when you run out. Nightime entertainment is the usual kind of stuff you would expect but we enjoyed it. Hotel is generally kept clean and tidy. People complaining about the mess is mainly due to and caused by people who do respect the facilities. The staff can't be blamed for people's lack of tidyness. Waterslides are a good addition. We always got sun loungers here. Mini golf is onsite. However, please note this is chargeable and poorly maintained. Food and drink - although generally repeatitive I guess that is kind of expected for AI. Still a good selection of food and self serve drinks. We found the restaurant not overly busy. The pool snack bars are great with food continuously being replenished and prepared freshly. Rooms are spacious with british TV channels. Little shop on site selling essentials and souvenirs. The spa showering facilities can be booked for free on day of check outif you are unable to keep the room on for late checkouts. We found the staff to be generally very friendly. Pool party was great fun, our son's highlight of the holiday. Should be held more than once a week. The animation team love to get involved. Rooms are cleaned everyday if needed. Good location for beach, small shops and Morro Jable. The white sandy beach is outstanding. The sea is quite shallow but does get abit rough at times which can be good fun. Negatives Safety deposit box isn't free. €3.50 a day charge. Sun loungers get snapped up straight away. The hotel needs to start removing towels when they are not being used. Transfer time was nearly 2 hours after many stops off enroute. Hotel is located on a steep incline. Didn't bother us really but a consideration for some people. Hotel is starting to look abit dated throughout. For some reason, one day inflatables were permitted in the pools then the following day the security guard and life guards were saying they are banned!! The inflatables were purchased in the hotel shop which apparently isn't anything to do with Barcelo. So what out. The hotel was trying to say the inflatables are sold for use on beach but I think this is very dangerous and poor advice. Rules for the waterslide changed constantly. On the white slide, depending on the life guard, sometimes the slide was permitted to just one person when on previous goes two people were being allowed down. Queue for drinks on a night, although not terribly long could take a while. Deposit per beach towel is €10. I've given the above as a quick insight into the hotel facilities but generally we had a very enjoyable stay. Definitely worth the price we paid.

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“A Good family stay. ”

7 Days in this hotel and we had a great time, grandparent, myself and my 6 year old. Check in - slow and unfortunately big queues, the staff on reception seem mixed in their customer service skills. We were lucky as the gentleman was happy and helpful. But other days a younger lady was very rud... more

7 Days in this hotel and we had a great time, grandparent, myself and my 6 year old. Check in - slow and unfortunately big queues, the staff on reception seem mixed in their customer service skills. We were lucky as the gentleman was happy and helpful. But other days a younger lady was very rude. Room- Large, clean and comfortable. If you are AI+ make sure they stock your fridge, we had to chase and only got the day before we left. Pool - lovely pools, top one is warmer than the bottom but busier and noisier. Pool beds are in demand and not a lot of shaded areas. Splash park is fantastic. Food - AI+ restaurant is fantastic for breakfast, you have to book but absolutely worth it. Also a quiet lunch area in buffet. Evening food is ok, lots of choice but other Barcelo hotels have better quality. However the pool snack bar is one of the best I've seen. Self service soft drinks, beer, wine, coffee, slushy's, water. Ice creams, toasties, burgers,hot dogs, chips, salads, chicken nuggets. Cakes and fruit. Bars - It's true there can be a wait and only one staff at each bar but they are really friendly and work so hard. The lobby bar cocktails were amazing and AI + premium drinks are worth it. Location - Quite far from airport about 1 HR 45 transfer. Hotel is on steep hill, but there is a gate at the bottom of hotel to cut out some of the walk. It is only about 6 minutes top to bottom. Lots of steps in hotel, not suitable for mobility issues and a hassle with pushchairs. Kids entertainment was good. Although there was a pool foam party and the level of aggression from some of the male entertainment workers was disgusting. They were fighting and over the top in the babies pool that all adults were pulling under 10s out of the pool for their safety. Shame on you that that staff were putting their own fun above the guests. Overall we had a good stay. We enjoyed it but probably wouldn't go back for the location reason more than anything else. But as a resort it is good!!

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“Disappointed in this hotel”

Pictures look amazing but upon closer inspection once at the hotel it is tired and needs a lot of maintenance. Food was cold and meat not cooked properly sometimes.