The Jayakarta Lombok Hotel & Spa

“Jayacarta - overall stay and experience with the locals”

The retro look hotel is the best , you feel like you’ve gone back in time , but we loved the carved wood and the rooms were clean and excellent!! The green, the trees , the flowers and palms were all so well looked after !! A paradise !! The pool area was near the bar so you could drink or grab s... more

The retro look hotel is the best , you feel like you’ve gone back in time , but we loved the carved wood and the rooms were clean and excellent!! The green, the trees , the flowers and palms were all so well looked after !! A paradise !! The pool area was near the bar so you could drink or grab something whenever ! The hotel is just by the feet of the sea , like 10 metres away ( even though the beach is dirty with plastic ,some of the locals vendors clean it and burn it too sometimes) you can hear the waves crushing if you are lucky enough to have your room in front of it . The staff who work at the breakfast and bar are the nicest people . Very welcoming and trying to go the extra mile to make you happy!! At the end of the breakfast bar , where the sea is , in the mornings and afternoons some local vendors arrive to sell few of their things with beautiful sarongs, pearls, T-shirts , if you can buy from them , I did , as this is their only means of income- sometimes they are a little more expensive but remember that they buy it and then resell it themselves. But if you want to be left alone just say no thank you! There’s a local guide too there , is name is Jeri ! Trust he will help you 100 per cent ! They are all humble and nice people ! Everyone will go an extra mile to help you , find what you want and take you places .

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“The Traditional Hospitality in Lombok Oct 2023”

Being a 1 st timer to Lombok, didn’t know what to expect. Booked this hotel via Online prior. On arrival at the airport ( looks new and under final stage of completion), had to take a taxi as the last bus to Senggigi was at 3.00 pm and I arrived later. Quite daunting with so many offering you the... more

Being a 1 st timer to Lombok, didn’t know what to expect. Booked this hotel via Online prior. On arrival at the airport ( looks new and under final stage of completion), had to take a taxi as the last bus to Senggigi was at 3.00 pm and I arrived later. Quite daunting with so many offering you their services, after agreeing to a price, turned out that the chat was a “runner” for the taxi man and got a commission from him. That’s how it works! Arrived at hotel an hour later, checked in and was informed of a room upgrade which was most welcomed indeed. From Garden to Seaview, what a start. As it was already dark when I checked in, went to the balcony for a breather, can’t see but can hear the waves beating the shores. A well established hotel grand in scale with well grown landscape and beautiful coconut trees all over the property (4 hectares I was told). Breakfast was buffet style and there’s plenty for everyone Western as well as local specialities. A good size pool with a separate children’s pool alongside. Being a beachfront hotel, just walk onto the fine sand shores and enjoy the waves. Sunset was brilliant and very tropical paradise like scene, postcard quality. A worthwhile mention is the positive attitude of all staff in all departments, always polite and ready to meet your requests, assistance is at hand at all times. I can recommend this property without any hesitation. Great job and thank you to everyone at the hotel.

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“Nice but...”

We booked 3 rooms there for 3 nights. Nice hotel, warm pool, clean and spacy room. However it would be nice to have an elevator there, I brought my parent and she's having trouble walking up and down the stairs to the lobby and the restaturant.

“breakfast "strunggle"”

We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of ... more

We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even "gorengan" station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto "first come first serve" nor "menjaga jarak" I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about "getting in line", what a shame on the guest who insisted getting in line but kept "ditikung". the excuse of "we are very sorry there were many guests" should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy

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