Diwane Hotel & Spa Marrakech

“A pleasant enough stay and close to everything ”

Our stay was pleasant enough. We arrived early and our room was ready so we were able to check in early which was good. The room was dated and overlooked a busy street but this didn't bother us. The Aircon worked and the beds were comfy. The pool area was nice and didn't get too busy. The staff... more

Our stay was pleasant enough. We arrived early and our room was ready so we were able to check in early which was good. The room was dated and overlooked a busy street but this didn't bother us. The Aircon worked and the beds were comfy. The pool area was nice and didn't get too busy. The staff overall were friendly enough. We also took advantage of the on-site spa. The hamaam is currently out of service, but we had massages and manicures which were good and the prices are cheap. Food wasn't amazing, we had the breakfast which had a lot of choice but pastries were dry. Buffet at dinner could have been better- we had to guess what most of it was!

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“Good Value if not seeking 4/5 star accommodation”

Great location, easy to explore area. Hotel staff friendly and helpful. The bar/pool staff are great, especially pool area attendant. Room had been remodeled was nice. Breakfast options were fair. Unfortunately the elevators frequently didn’t work and we were on the 5th floor. Overall I rate as a... more

Great location, easy to explore area. Hotel staff friendly and helpful. The bar/pool staff are great, especially pool area attendant. Room had been remodeled was nice. Breakfast options were fair. Unfortunately the elevators frequently didn’t work and we were on the 5th floor. Overall I rate as a value for price.

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“Amazing experience”

When we arrived at the hotel we were happy to find a beautiful charming traditional building. The reception staff were friendly and checks us in. We paid a city tax fee of £60 and a refundable fee of £80 incase of damages. 411 410 417 room 411 was beautiful and looked like it had recently been r... more

When we arrived at the hotel we were happy to find a beautiful charming traditional building. The reception staff were friendly and checks us in. We paid a city tax fee of £60 and a refundable fee of £80 incase of damages. 411 410 417 room 411 was beautiful and looked like it had recently been renovated. The other two rooms although very clean, were dated and not to a superior standard. Towels were changed daily. Rooms cleaned daily. Fresh towels for sun loungers and sun tan lotion available 24/7 could not fault any of the staff. So hard working. Bar cocktails were delicious 😋 food was decent. The area around the hotel was really busy and Diwane is located in a great spot. Don't buy trickets from Blue mansion wait till you visit the markets. Marrakech is a wonderful vibrant city. Diwane hotel was very good for the price we paid.

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“Good hotel but be mindful of a few things before booking…”

Overall our stay at the Diwane Hotel was good. The hotel was very well located to the town and centre of Marrakech where the Medina and Souks are, and lots of choice for restaurants and shops nearby. The hotel pool was excellent, very clean and well maintained. The staff were also excellent, alwa... more

Overall our stay at the Diwane Hotel was good. The hotel was very well located to the town and centre of Marrakech where the Medina and Souks are, and lots of choice for restaurants and shops nearby. The hotel pool was excellent, very clean and well maintained. The staff were also excellent, always going the extra mile to attend to your needs, especially the ‘pool man’! We also felt very safe staying at the hotel. We only had breakfast included, which we enjoyed - lots of choice, including fresh omelettes and Moroccan pancakes, other traditional Moroccan dishes, as well as your usual continental breakfast choices. The hotel itself was a mix of traditional and modern, and was well kept and clean. However, we were disappointed upon arrival when we were immediately ‘offered’ a room upgrade, which cost £20 per night, per person. We weren’t intending to upgrade, but were offered to see both rooms (our booked room and the upgrade), where we were shocked with the condition of the room we had ‘booked’. The photos we saw when booking our holiday, and subsequently the standard double room we *thought* we booked, looked modern and well decorated with a nice bathroom. However the room we saw on arrival was run-down, had two single beds, old bedding and a really outdated bathroom which did not appeal at all. We felt we had been sold something online which was not what we got when we arrived, and subsequently had to pay extra for what we were expecting to have already! From conversations with other guests during our stay, the majority also experienced this so it seems this is usual practice from the hotel, which is disappointing. Be mindful of this when booking and potentially be prepared to pay for an upgrade on arrival. Another thing to note is that on arrival you will be expected to pay a tourist tax (which is common and we expected) but you’re also required to pay a 1000DH (approx £90) deposit on your room, which you should get back at the end of your holiday. This is also common, however we weren’t expecting it to be this much. This all needed to be paid in cash, so unfortunately a large portion of the money we had exchanged prior to arriving was already spent within 30 minutes of arriving at the hotel. Just be aware that you may need to exchange additional cash to cover these costs, as well as having enough to spend whilst you are in Morocco. Overall I would recommend this hotel if you are looking for somewhere conveniently located with a nice pool- outdoor area. We enjoyed the breakfast we had included, but were pleased that our package didn’t include dinner as we enjoyed exploring the local area and trying some traditional Moroccan restaurants. Just be prepared for some of the ‘add-ons’ you may be presented with on arrival.

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