Hampton By Hilton London Waterloo

“Comfortable room and excellent breakfast”

We stayed here 6 nights for a family of four. It was very comfortable and easy to get in and out of since it’s a cozy hotel. The lobby was comfortable and stylish. The breakfast was excellent and much mote elevated than other Hampton Inns of many other standard hotels. That was a highlight and ma... more

We stayed here 6 nights for a family of four. It was very comfortable and easy to get in and out of since it’s a cozy hotel. The lobby was comfortable and stylish. The breakfast was excellent and much mote elevated than other Hampton Inns of many other standard hotels. That was a highlight and made each morning start off great. The hotel was slightly away from the central are, but close enough. Getting around to any destination was no problem. The room was on the smaller side and any two small drawers. They did have a safe and a spacious shower.

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“Very average and a few problems during our stay....”

This is not a cheap hotel, and so I was disappointed in quite a few things. We have stayed here three or four times and I definitely noticed a decline in standards this time. The beds was SO uncomfortable and extremely noisy, you could not turn over without it clanking and squeaking, and the matt... more

This is not a cheap hotel, and so I was disappointed in quite a few things. We have stayed here three or four times and I definitely noticed a decline in standards this time. The beds was SO uncomfortable and extremely noisy, you could not turn over without it clanking and squeaking, and the mattress was actually sloping to one side so that you gradually slid off the bed! In the bathroom, there was black mould on both the ceiling and the grout in the show was very black with mould. This is not something one should have to put up with in an expensive hotel. The breakfast was below average. Our vegan daughter struggled to get food as the vegan sausages were never replenished when they ran out. The food was colder than it should have been. One highlight was the waffle station but this was really dirty and messy and looked like there was no staff member to keep it clean. On our last day our plates were LITERALLY taken away by a staff member as I was still obviously eating and not finished, and the table cleared as we all sat there, making us feel like we needed to move to allow more people from the breakfast queue to get a table. On checking in, we were asked for photo ID which was never mentioned in the instructions, and as we had come from Edinburgh, we had no photo id with us as none of us were planning on driving. We tried to use a bank card but the staff member said it was not good enough as the name on the card did not fully match the name of the booking (ie no middle name). Now I ask you, what are the chances that we would have the bank card of someone who had made a booking at this hotel, then happened to guess where they would be staying and the dates they were staying? We eventually found something with a name the staff person would accept, but them they went on to overcharge us by about £70 for the two rooms which is now having to be refunded. This is a ridiculous policy given that you can actually check in with your PHONE anyway, as it turns out. Why do you insist on photo id if there are people coming and going all the time using their phones who presumably check in without you ever seeing them? On check out day (check out is listed as 11am) the maid knocked the door and immediately came into our room at 9.30am, when we were nowhere ready to leave. Surely they should have a list of who is checking out that day and allow them the full courtesy of using the room? When we did leave at 10.45am, the maids were standing outside the room door, literally at each side of the door, waiting on us getting our bags together to leave. This is really rude guys, I know they are keen turn the room over for the next guest but we felt we were being hounded out of the room. One of the lifts was also out of order for the duration of our stay which meant we had to use the stairs quite a few times due to the lifts being too busy. Luckily we were only on the third floor but I would not have liked to be on the 7th floor. Lastly, the toilet facilities on the level of the breakfast room were utterly filthy when I attempted to use them. I walked into one stall and had to walk right back out again due to the mess it was in (I won't describe it but it was revolting). Again, not something you expect to see in an expensive hotel. This was probably the fourth time we have used this hotel because of its decent location, but I don't know if we will be staying here again. Very average.

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