Four Points By Sheraton Chicago Downtown - Magnificent Mile

“Great location and value”

The real "pro" of this hotel is the location. You can't beat the River North area of Chicago and this property offers a good value for the price point. The rooms are fairly large compared to other downtown hotels. I enjoy the AC chain, however this is clearly an old property that was remodeled as... more

The real "pro" of this hotel is the location. You can't beat the River North area of Chicago and this property offers a good value for the price point. The rooms are fairly large compared to other downtown hotels. I enjoy the AC chain, however this is clearly an old property that was remodeled as opposed to most other AC's that are new builds. While it was clean, the building itself is showing its age (as well as some of the furnishings, baseboards, carpets, etc). This a nice hotel that "gets the job done" but I wouldn't stay here for a special occasion. Great service from everyone at the front desk. The breakfast/bar area is a bit of an awkward set-up and wasn't all that enjoyable to spend time in. Great fitness center and pool - a rarity for city center locations at this price point.

less

“Manager saves the day”

Our visit was cursed. 1st night our deadbolt broke & we were locked in our room for hour & 1/2. (Bldg Engineer blamed/lectured me) 2nd day: Only 3 bath towels in room. 2 hanging on bar & 1 folded on rolling cart under vanity. Someone had stuffed a bloody washcloth under that folded towel. Disg... more

Our visit was cursed. 1st night our deadbolt broke & we were locked in our room for hour & 1/2. (Bldg Engineer blamed/lectured me) 2nd day: Only 3 bath towels in room. 2 hanging on bar & 1 folded on rolling cart under vanity. Someone had stuffed a bloody washcloth under that folded towel. Disgusting. Took a while to get clean replacements. 3rd day woken @5am by loud party next door. Security had to knock 3 times to be heard, to ask them to quiet down. The Night Manager was wonderful. He listened to me and took care of us. He truly cared that his guests be happy and enjoy their stay. Because of Jerry, we will return.

less

“Good hotel but not for extended stay”

This hotel has some strong points and some weak points. Pluses: + The location is fantastic. A few blocks away from the Navy pier, directly over top a Trader Joe's, and a relatively easy walk to metro subway lines. Plenty of restaurants within walking distance. A safe friendly neighborhood fo... more

This hotel has some strong points and some weak points. Pluses: + The location is fantastic. A few blocks away from the Navy pier, directly over top a Trader Joe's, and a relatively easy walk to metro subway lines. Plenty of restaurants within walking distance. A safe friendly neighborhood for tourists or people on business. + There's a heated indoor pool. It's not a super warm indoor pool, but it's a good temperature after leaving the gym. + A very nice workout room. Plenty of equipment, and most of it seems to be working well. + Friendly and helpful desk staff. More than happy to split up my 6-night stay on to two different credit cards. + Free bottled water replaced daily during housekeeping. + Housekeeping every night of the week. And you don't have to request housekeeping, it's just part of the deal. Major minuses: + Not a good extended stay hotel. No on-site laundry facilities, but they're willing to charge you $10 to clean a pair of socks. + Although I did not park a car, parking is full-blown extortion prices. I overheard another guest who had to leave their car in the garage for an extra hour or so on checkout day, and the front desk informed them they would be charged by the hour. + At least half of the guest rooms face inward to a empty courtyard, for want of a better word. I was here for six nights. This would have been a good hotel for two nights. I repeat it is not a good extended stay hotel.

less