Residence Inn St Louis Westport

“Not up to Marriott standards”

I checked in Saturday August 19. The woman who checked me in had NO personality, which is a rarity for Marriott. She talked in a monotone and never smiled. At times I felt she was lecturing me. I have the app and it would not let me do a digital check in. When I asked about it, she insisted ... more

I checked in Saturday August 19. The woman who checked me in had NO personality, which is a rarity for Marriott. She talked in a monotone and never smiled. At times I felt she was lecturing me. I have the app and it would not let me do a digital check in. When I asked about it, she insisted that they had to see me at the front desk and get my ID to know it was me. I told her I stay at Hilton all the time and they allow digital check in to bypass the desk. It made no difference and she kept repeating her stance in a monotone. Other staff stood by without saying anything. Then, she was unable to give me a digital key, claiming they had a ticket in with Marriott for quite some time to fix their system. She enlisted help from others who repeated the same information, although with a little more personality. The Courtyards do not offer free breakfast, which I know, and a cup of fruit was $9. That's a little steep for a small piece of a breakfast. I had brought protein bars, etc. to have a breakfast. The room was clean but showing wear on the furniture and walls. The balcony with the chair overlooking the courtyard was dirty and the door to get to it was hard to open. I was on a pleasure trip so had called before check in and asked for an extra hour on checkout. Supposedly I had it, but when I returned to my room past the normal checkout time I was unable to get in to retrieve my suitcases. They sent someone up with a temporary card since the digital keys were still not working. All in all it was not an experience I would expect from a Marriott and I would not stay here again.

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“I think the hotel still thinks it's 2021”

I stayed here with a friend last month. I am Titanium with Marriott and used to the non recognition I get at Courtyard branded hotels. At breakfast is where I would point out their biggest deficiency and outrageous prices for the overly simple breakfast items. Four four pieces of really bad fr... more

I stayed here with a friend last month. I am Titanium with Marriott and used to the non recognition I get at Courtyard branded hotels. At breakfast is where I would point out their biggest deficiency and outrageous prices for the overly simple breakfast items. Four four pieces of really bad french toast with one (1) cut up strawberry and a container of processed syrup for $12 or $13. Cmon Marriott, do you think this is good business?

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“Hockey Weekend”

Big Bear Tournaments gave us this hotel as one of our choices. The hotel is a little worn but overall it was a good condition. Everything appeared clean and the staff was very nice. The free breakfast was just ok, but it was free, so really can’t complain. The location is right near a bunch of... more

Big Bear Tournaments gave us this hotel as one of our choices. The hotel is a little worn but overall it was a good condition. Everything appeared clean and the staff was very nice. The free breakfast was just ok, but it was free, so really can’t complain. The location is right near a bunch of other hotels and a few dining options, so that was ok too. Overall not a bad stay.

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