Element New York Times Square West, A Marriott Hotel

“Not up to the elements standards”

If you’ve been to any other elements hotels before this one is not quite up to the same standards. The lobby is nice and the decor is nice but the rooms could use some work and cleaning. The have a little kitchenette and are spacious for New York standards which was great but the hallway and bath... more

If you’ve been to any other elements hotels before this one is not quite up to the same standards. The lobby is nice and the decor is nice but the rooms could use some work and cleaning. The have a little kitchenette and are spacious for New York standards which was great but the hallway and bathroom feel very industrial and not very comfortable. The painting job is pretty terrible and lots of splattering the floor. It feels unclean and is not consistent with the quality of previous elements hotels I’ve stayed at. As someone else said the showers have no shelves or anything to put your stuff on and there is always a pool of water in the bottom. The room was not very clean when we checked in and the phone didn’t work. The breakfast wasn’t too bad and it was nice to have coffee in the morning. There was are a group of people using drugs outside the entrance everyday everytime we came and went from the hotel which was unfortunate. Since the area around the hotel wasn’t the best it would be nice to have extra security features such as scanning your room Card in the elevator to access your floor. Overall we enjoyed the spacious room but would likely not stay here again

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“Rooms need maintenance and long elevator waits”

While the location for us was great, many parts of the room needed serious attention. It was obvious the room had been abused, and this was certainly not the level of maintenance I expected from a Marriott property. Add to it the long wait times for the elevator, and the experience was less than... more

While the location for us was great, many parts of the room needed serious attention. It was obvious the room had been abused, and this was certainly not the level of maintenance I expected from a Marriott property. Add to it the long wait times for the elevator, and the experience was less than stellar. The only good thing was the cost was a little less than other Marriott properties in the area. First the issues. We had a room with two double beds, and the room was barely big enough for both beds (maybe this had to do with the fact our room was the one between the two elevator banks). Next, the sink in the bathroom was cracked, with a crack running from the middle to the edge of the sink. The kitchen glass stove top was chipped, cracked and broken in a few different places. The blinds for window were out of their track. Breakfast was always packed and hard to find a table, and add to that the wait for the elevator in the morning to get down and back up, made breakfast almost unusable, and we ended up skipping it two of the days we stayed. And finally, I booked this through marriott.com to make sure I earned the points and credit for the stay as a Marriott elite, and it's been 3 weeks, and still cannot get credit for the stay.

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