Kimpton Banneker Hotel, An Ihg Hotel

“Wonderful experience”

The room was extremely clean and the bed was very comfortable. The cleaning staff did an excellent job of cleaning my room the next day. The entire staff was extremely friendly and courteous. We used the meeting room on our final day and the space was large enough so that we didn't feel tight.... more

The room was extremely clean and the bed was very comfortable. The cleaning staff did an excellent job of cleaning my room the next day. The entire staff was extremely friendly and courteous. We used the meeting room on our final day and the space was large enough so that we didn't feel tight. We would definitely stay here again!

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“Great stay !!”

The bed was so cozy, and the room was bright. Even though it was facing major road, 16th street, it was not noisy at all. Room layout was also very efficient, and the temperature control was actually working the way I wanted, which is very rare. The gym was also beyond just functional. Berlin and... more

The bed was so cozy, and the room was bright. Even though it was facing major road, 16th street, it was not noisy at all. Room layout was also very efficient, and the temperature control was actually working the way I wanted, which is very rare. The gym was also beyond just functional. Berlin and everybody at the reception was very helpful and kind. The entire hotel has a good ambiance. Def come back again.

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“Great location- weird coffee set up though.”

Great location and staff. Room was comfortable and fitness center had everything to make for a good workout. The coffee situation is very strange. No coffee pots in the room. The coffee station at the lobby is great if you want to get dressed and leave your room to get it. We asked for a coffee... more

Great location and staff. Room was comfortable and fitness center had everything to make for a good workout. The coffee situation is very strange. No coffee pots in the room. The coffee station at the lobby is great if you want to get dressed and leave your room to get it. We asked for a coffee pot and got a nespresso maker which was great. But the nespresso pods weren’t replenished unless we called to ask for more.

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“Average facility, below-average hospitality”

This is an average hotel. The bottom line is that although their website bills them as "a luxury hotel near Dupont Circle," their in-room amenities are below average for the typical (non-luxury) hotel. You have better options. When my husband and I checked in (I'd gotten a deal through Travelzoo... more

This is an average hotel. The bottom line is that although their website bills them as "a luxury hotel near Dupont Circle," their in-room amenities are below average for the typical (non-luxury) hotel. You have better options. When my husband and I checked in (I'd gotten a deal through Travelzoo), the employee at the reception desk told me my reservation had actually been for the previous night. Obviously, I was shocked and alarmed by this, and searched for the email with my reservation. Sure enough, he was incorrect, and I was there on the right day. After a bit of research, he told me there was an error in their system and it would just take him a few minutes to resolve it. My expectation here was that they would be at least somewhat apologetic about this, since my anniversary trip had just begun with a minor heart attack, but they weren't. Nothing more was said about it. Because of this, I started on a note of being unimpressed. I'll cut to the chase and list the other things that didn't impress me: - Parking is $65 a night -- a pretty jaw-dropping rate when you're a guest. I might expect to pay that in a typical parking garage, but not at a hotel that I'm a guest at. (This was the thing that really pushed me over into a more negative review. It felt galling to be a good sport about some of the other items below and then get price-gouged on parking at checkout.) - Bare-minimum amenities in the room. No water bottles, no coffee machine. Fairly minimal TV channels. The bathroom included a single washcloth, so if two of you are sharing a room, you're also sharing a washcloth. When you tell me you're a luxury hotel, I think it's reasonable to expect some of these things. When you upcharge me a $25 "amenity fee," I am definitively expecting at least average amenities. - The shower had no door or curtain. That was bizarre. There's this sort of half-wall alongside the showerhead, but then the other half of the shower is just open to the bathroom. It feels weird and exposed and prevents the heat from staying in the shower area. - Outlets are inconvenient and/or don't work. My husband had to plug in his phone on the opposite side of the room from the bed and his CPAP about 7 feet from the bed, trailing the cord across the floor. Then when he woke up in the morning, his phone hadn't charged because that outlet was dead. The good: - They did allow us to check in early, which is a perk of joining their (free) loyalty program. That program also allows late checkout. - The room was very clean, including the bathroom. - The room included a small fridge, which was nice.

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