Ayona Villa Seminyak By Ini Vie Hospitality

“Very wonderful place to visit”

I had a wonderful time at the Ayona villa ayu was very helpful …we even got a free late checkout which is very nice the food is so great ..the space is very clean and beautiful

“Atmosphere was amazing”

I love every single details here

“At first Disappointing but was Okay”

We arrived to check-in and after heading out to lunch we were shown to our Villa (#801). After they showed us around the Villa and left we felt a sense of disappointment, as the villa in reality didn’t live up to the expectations of the photos and reviews that we had seen online (including TripAdvi… more

We arrived to check-in and after heading out to lunch we were shown to our Villa (#801). After they showed us around the Villa and left we felt a sense of disappointment, as the villa in reality didn’t live up to the expectations of the photos and reviews that we had seen online (including TripAdvisor). The villa was a bit run down and even though it was clean, the tiles were stained/marked and the main wall of the villa needs a repaint which made it feel dirty. We then gave the Villa a look over and the bath towels had yellow stains; the bed sheets were also stained and had lots of black spots (not sure what this was, but it made us not want to sleep in the bed), the mirror in the bedroom was all marked (not sure how) and the air-con was dirty. Being in the Villa closest to the Reception, we could also hear the construction noise from the property next door. Overall this gave us a disappointing and negative first impression so we decided to check-out and stay elsewhere for the night. We notified the staff member at Reception our issues and he spoke to his Manager and offered to put clean sheets on that night but we just didn’t feel like staying there. As we had booked in for 4 nights and it was non-refundable, they asked us to come back the next day so they could rectify the issues we had. The next day, we arrived back and they offered to move us into another Villa (#803) to which they said it had just had some maintenance done and a new air-conditioner had recently been installed. They said that the bed had been made with brand new sheets and had new towels. Whilst they were finishing cleaning up the villa, they offered to show us the villa so we could decide what we wanted to do. They also offered us a complimentary 1 hour massage in the Villa (which was nice) as well as a Floating Breakfast (which we declined). We ended up deciding to stay in Villa 3 for the remaining 3 nights as we felt that they had done everything they could to help rectify the issues and turn our experience and impression around to a positive. After the initial first impression and issue with the villa, the remainder of the stay was nice. Breakfast each morning was brought to your room and you could select from a few items, we enjoyed the Dragon Fruit Smoothie bowl - it was delicious. Your breakfast also comes with a bread basket and a plate of sliced fruit. The Villa has a rooftop area with a daybed and hammock, we didn’t use this as it was too hot sitting directly in the sun, it would be great if it had an umbrella up there. The staff were always lovely and friendly. A special mention to Cheeky Boy and Jefri - thank you.

less