Pan Pacific Jakarta

“The best”

Was the first time in the place with my friends we really loved so much and enjoyed the experience with the staff worked Naira afiif and sugeng who I like to thank so much for making our experience amazing

“Rinrin”

Rinrin cleans very well and is highly responsible. She tidies up every corner perfectly, leaves the room spotless and fresh, making people feel comfortable and at ease.

“Compliment for staff - Irfan”

Dear Sir/Madam, I would like to take a moment to express my sincere appreciation for one of your staff members, Irfan, who is currently serving at the Level 90 restaurant during my recent stay at Pan Pacific Jakarta. Throughout my visit, Irfan consistently demonstrated excellent service standards… more

Dear Sir/Madam, I would like to take a moment to express my sincere appreciation for one of your staff members, Irfan, who is currently serving at the Level 90 restaurant during my recent stay at Pan Pacific Jakarta. Throughout my visit, Irfan consistently demonstrated excellent service standards. His professionalism, attentiveness, and well-mannered approach truly stood out and contributed significantly to a pleasant dining experience. What impressed me even more was his thoughtfulness beyond his duties. After his working hours, he took the initiative to stop by a mall to purchase a gift for my daughter for the following day. This kind gesture was deeply meaningful to me and reflects his exceptional character and dedication. In light of his outstanding service and personal initiative, I would strongly recommend that he be considered for a promotion. Staff members like Irfan are a valuable asset to your organization and truly represent the high standards of your establishment. Thank you for your attention, and I hope this feedback will be taken into serious consideration. Yours sincerely, FiN JeRRy Room No 8504 - 29/4/26

less

“From 2* to a 5* Review! Fantastic stay and wonderful hospitality - We Love PPJ!”

After a previous, sadly disappointing stay, we decided to give The Pan Pacific Jakarta another go. 

I had been in touch with the new General Manager, Mr.Davidson, who had reached out to me regarding a number of our concerns. He was keen to assist in an engaged & friendly manner. He also took time… more

After a previous, sadly disappointing stay, we decided to give The Pan Pacific Jakarta another go. 

I had been in touch with the new General Manager, Mr.Davidson, who had reached out to me regarding a number of our concerns. He was keen to assist in an engaged & friendly manner. He also took time to outline the direction he was taking the property in, and we can see these improvements are already paying off. 
Arriving at the property we were escorted to the impressive Pacific Club Lounge on Level 90; as ever the views are spectacular. 

Immediately upon entering it just seemed a much more welcoming and cohesive space. With cosier touches such as cushions on the sofas and plants on the tables (maybe I am imagining this) it all added to the ambience and gave a much warmer feeling to the space. Somehow the staff also seemed happier and more relaxed, they were attentive, professional and friendly throughout. It all added to a far more enjoyable stay. 

 While in the lounge Mr.Davidson took time out of his busy schedule, to come and welcome us personally which was much appreciated. He does have great taste in ties! 

 Our Executive room was beautifully appointed with a lovely blend of warm woods and soft furnishings. The bed was super comfy and the room had everything needed for a great stay. 

The welcome amenities and cake were a lovely touch. We were so surprised but delighted to find a Pan Pacific Bear awaiting us, at turndown, to keep Stamford Bear from our Raffles stay, company. He is happily living in Scotland! 

Afternoon tea at the Lounge was previously a highlight and continued to be so; I do love my tea it has to be said and our pots were kept filled. Again the staff took great care of us. 
 The lounge offering of evening cocktails and canapés had greatly improved in terms of quality, choice and delivery and we thoroughly enjoyed our evenings here, gazing out on the city below with a well mixed G&T in hand! It’s a perfect perch to watch the sunset. 

The only area we can flag for improvement would be the breakfast service. It continues to be terribly slow. On both mornings it took 20 minutes from ordering pots of tea for them to arrive and the 2nd day I had to politely ask a member of staff about them and also other orders, which took an age to arrive. 

I mention it only as honest feedback. The staff here (as throughout) are most welcoming and particularly so at the juice/fresh fruit bar and egg station where they are so friendly and helpful. The managers were also enthusiastic and kept busy. The quality of the food and beverage is very good, though the portions might be a little small for some; see the salmon pic! You could order 2 of course. .

Many Thanks to Mr.Davidson, Acyntia, Jessen, Indah, Elyria, Nalthalina and of course the marvellous Irvan for making it a much more marvellous stay! We hope you enjoyed your chocolates and treats! 

 We look forward to our next stay...

less