Solo Paragon Hotel & Residences

“Great stay!!!”

everythings perfect! room, staff and food are the best in town❤️ the location very strategic as well, they got connecting door to the mall, also the mall is very cool, you'll got everythings there. best hotel everrrrrrr❤️❤️

“Family Vacation”

Thanks to serve my family with any facilities in hotel Exhouse Fan in Bathroom little noise and disturb sleeping time Great and delicouse food. Welcoming and friendly in the Front Office and Restorant

“Location is the main selling point.”

Good things first: - Location! Connect directly to Solo Paragon Mall, one of the biggest mall in Solo - Parking is comfortable - Room was spacious, open type, partition with built in TV - Bath tub. always plus point. - Breakfast was great. taste and variation, all good for us. - Large lobby area … more

Good things first: - Location! Connect directly to Solo Paragon Mall, one of the biggest mall in Solo - Parking is comfortable - Room was spacious, open type, partition with built in TV - Bath tub. always plus point. - Breakfast was great. taste and variation, all good for us. - Large lobby area with ample of tenants - Service was nice, staff was friendly. - Pool area and kids club. Not so good for me: - Internet wifi was quite on-off, in rooms and public areas - Room was old. definitely needs refreshment: paint, rust, stained sheets, carpets, sofa, etc. Aging factor was quite noticeable.

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“Great Staff and Strategic Location but In Need of Building and Service Standard Upgrade”

Just recently stayed for four nights at Solo Paragon Hotel for business trip and enjoyed my stay overall. To be very honest, Solo Paragon was not my first hotel choice when I looked at accommodations in Solo for this business trip. However, there was no other options left when I wanted to reserve … more

Just recently stayed for four nights at Solo Paragon Hotel for business trip and enjoyed my stay overall. To be very honest, Solo Paragon was not my first hotel choice when I looked at accommodations in Solo for this business trip. However, there was no other options left when I wanted to reserve as Solo had multiple international events during my time there. Pre-arrival impression was unpleasant as when I texted them requesting for airport pick-up arrangement, they turned down my request immediately stating that they were busy with the international event. Moreover, I requested assistance to send some packages from the hotel but again they turned down my request stating they did not provide that service. I have been working in the hotel industry for a while and fully understand that these two were supposedly the basic service offered to guests, let alone by a property at Solo Paragon Hotel level. At this stage, even before arriving to the hotel itself, I was devastated and had actually looked at other accommodation option. However, as everything was on prepaid basis I decided to just go with it. The tide started to turn when I decided to give the hotel a call one day prior to arriving, as I wanted to understand more about the city (this is my very first visit to Solo). Patty - the lady who picked up the phone, was super helpful answering my questions and really getting me prepped up for my trip. Throughout my stay also, I coincidentally met her almost every day of my stay (usually in the afternoon). She was always being nice, helpful, and friendly. She even assisted me to plan a short tour around the destinations in Solo. Her presence at the Front Desk really brought positive ambience there, in addition to of course all her colleagues in the Front Desk and Lobby area - including the Security team. Solo Paragon Hotel is also located in the heart of Solo, make it super easy to go everywhere. There are Solo Paragon Shopping Mall just downstairs - shops, coffee shops, night markets, and restaurants in walking distance - and also going around by car feels close to everywhere. Definitely recommended for travelers seeking for easy access to various places in Solo. At this stage, the great staff and strategic location really made my business trip convenient and at this point I had forgotten my unpleasant pre-arrival experience. However, still there are some points that requires upgrade for Slo Paragon Hotel to get their perfect 10/10 experience. First, I felt that there were no standards in the Housekeeping service; sometimes they left the bathroom door open somethings they did not, sometimes they folded the bath mat above the toilet sometimes on the floor, sometimes they brought spare laundry bag and form when I requested for laundry service and sometimes they did not. I believe that consistency is vital to strive for better guest experience. Second, cleanliness was never an issue but the building seemed to be very tired. Minor refurbishment would be necessary at this stage. Third, the most awful experience took place in the restaurant. I would actually give way lower score but it would not be fair for the overall team. To better elaborate my awful experience at the Restaurant: - During some days in the international event, the restaurant was understaff. I remembered going in there with other 15ish tables and only one staff on the floor and omelette station. No greeter, service was slow, and tables were not turned over quick enough. I thought it must be because of staffing level but actually when the international event was over and there were significantly less guests in the restaurant, they had around 6 staff on the floor. Of course with not a lot of guests, they tend to not have things to do and some were also on the phone. Why? - Moldy wheat bread. I wanted to make a toast but saw the moldy wheat bread there, some being taken already presumably by guests who were not aware of it. I told the staff and he apologised and changed the bread right away. However, I did not feel the sincerity of the apology and did not even check with me (or other guests who had taken the bread) if we were okay. This is absurd. To put everything in a nutshell, Solo Paragon Hotel has great staff and strategic location but in need of building and service standard upgrade.

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