Description
Facilities: In addition to 179 villas/houses, this spacious property includes a residential complex with a lift,made up of a 7-storey main building and an 8-storey auxiliary building. Awaiting guests are 358 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public… more
Location: This hotel is situated at the heart of the hotel zone, and offers views of the Caribbean and white sandy beaches. Restaurants and links to public transport can be found in the immediate vicinity. Isla Mujeres is around 40 minutes away, Playa del Carmen and Xcaret are around an hour away, and Xel-Ha and the tourist centre of Tulum are roughly 1.5 hours from the hotel. Cancun International airport is 14 km away.
Meals: Dining facilities include a dining room, a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry
- Laundry Service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Entertainment for adults
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Balcony
- Bike rental
- Car rental
- Conference centre
- Fan
- Garden
- Luggage storage
- Medical service
- Microwave
- Room service
- Security
- Serviced office
- Sun terrace
- Terrace
- Children
- Babysitting service
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Golf course
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 3536 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 3536 TripAdvisor reviews
J
Julie S
18/05/2026
“Mis anigos”
David was very helpful Chris was a rockstar too!
N
Nickol P
17/05/2026
“Awesome Experience”
I visited Hilton Cancun Mar Caribe May 2026. The experience was fabulous! Santiago our waiter was awesome! My family and I also had a massage at the hotel. My massage therapist was Janeth. She was definitely on point! Her technique was awesome.
K
Kylie C
17/05/2026
“Loved this class so much!”
Carlie was amazing and made this class perfect for all levels!
L
Lilly G
17/05/2026
“Great experience”
Experience was great and very relaxing. Teacher was incredible kind and helpful!
A
Amaru_y_Jorge
Mexico City, Mexico
17/05/2026
“Nice place, beaches and sweet nights at the lobby”
A nice hotel with clean beaches and great areas for every group of visitors. Asian restaurant is very good! Lobby nights are the best definitely with the music of the singer named Alexandra, such a nice voice!
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 10
Quality/Price: 10
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.