The Marion On Nicol

“Good but needs some work ”

I was given a room one level lower than what I’d paid for. The room itself was decent and the overall service from the hotel was good. The restaurant experience was disappointing. Ordered the zucchini soup which was the only good thing on the menu. The seafood curry was just appalling - the ste… more

I was given a room one level lower than what I’d paid for. The room itself was decent and the overall service from the hotel was good. The restaurant experience was disappointing. Ordered the zucchini soup which was the only good thing on the menu. The seafood curry was just appalling - the stench from the dish put me off immediately, but I thought I’d try it anyway. Prawns were clearly not fresh and the fish want either. I didn’t dare try the mussels. I sent this right back and was told I’d get a refund. Breakfast was good although they were out of many of the items listed. I’d recommend the hotel rooms but would caution you to be

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“Second time around, not so good”

This is the third time I have stayed at the Marion on Nicol in Sandton. The first time I was welcomed by the Hotel General Manager Sean Bartlett last year in August and October 2019, whom made my stay unforgettable. His level of guest experiance and satisfaction is highly professional, a true hot… more

This is the third time I have stayed at the Marion on Nicol in Sandton. The first time I was welcomed by the Hotel General Manager Sean Bartlett last year in August and October 2019, whom made my stay unforgettable. His level of guest experiance and satisfaction is highly professional, a true hotelier at heart and will certainly do anything in his power to make you feel at home. Sean sorted out all my daily transfers and meal requirements (as I am Lactose intolerant) special meals were designed by Sean and produced by Thabo to cater for my specific needs. From the welcoming of my arrival to the personalised tour of the hotel to the breakfast and dinner experiance, everything was absolutely perfect and on par,truelly 5 stars all around. I have travelled and stayed in many hotels around the world and this by far has been in my top three. I arrived at the Marion a week ago (January 2020) only to find out there is a New Hotel General Manager by the name of Gill whom I did not get a chance to meet. After requesting to meet with her I was showered with excuses that she was to busy. I had a few concerns about my room, the Safe was not working, barely any amenities in the room, the basin and bath had stains in it. Breakfast was OK, the standards have dropped. I went out during the day for lunch,so I can't comment. Dinner was terrible! Not five star at all! I can't believe how the standards have dropped since Sean Bartlett(Previous General Manager) has left. I will miss the Marion and what it used to offer! PS : Please bring the Marion's standards back.

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“Strategy Workshop Disruption”

Our company held our annual strategy workshop at the Marion on Nicol this year and after a very good site visit, we confirmed a full day package. Our day was unfortunately marred by air-conditioning that was not working (10 of us in a tight boardroom) which can understandably happen anywhere, howe… more

Our company held our annual strategy workshop at the Marion on Nicol this year and after a very good site visit, we confirmed a full day package. Our day was unfortunately marred by air-conditioning that was not working (10 of us in a tight boardroom) which can understandably happen anywhere, however, the “Plan B” offered to us was working in the hotel restaurant, which we obviously declined. We were eventually moved into another larger room at 11:00 which had workmen constantly flowing in and out to fix the air-conditioning in an attached room, creating a disturbance for a good while until this was sorted out. The manager Sean Bartlett offered compensation on the hotel, which has not been forthcoming and after numerous calls and messages for him to contact us there has been no response to date, which is highly unprofessional. To be noted, the courteous and helpful assistance of Sylvester was most appreciated throughout the day and the food was good and other staff courteous and attentive.

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