Hacienda Na Xamena, Ibiza

“Quite simply the best hotel I've ever stayed in.”

Quite simply the best hotel I've ever stayed in - we stayed for three nights for my 50th birthday and the whole stay was faultless from the free room upgrade (the view from our room was insane!) to the effortless charm of the staff to the wonderful atmosphere of the hotel. Nothing was too much effo… more

Quite simply the best hotel I've ever stayed in - we stayed for three nights for my 50th birthday and the whole stay was faultless from the free room upgrade (the view from our room was insane!) to the effortless charm of the staff to the wonderful atmosphere of the hotel. Nothing was too much effort for the staff; the breakfast was beyond expectation; the pool was perfectly appointed..... heaven!

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“Not so luxurious”

I came here for a wedding. If it was left to my own choice, I wouldn't have picked this location as it's so far from the airport. It's about a $100 Uber ride to get here. I'll start with the positives first. It has a beautiful view of the ocean. The majority of the staff were wonderful. That's ab… more

I came here for a wedding. If it was left to my own choice, I wouldn't have picked this location as it's so far from the airport. It's about a $100 Uber ride to get here. I'll start with the positives first. It has a beautiful view of the ocean. The majority of the staff were wonderful. That's about it. Now on to the negatives. - It's not really luxurious. You'd think it would be paying $600/night. The rooms are quite barren/sterile. The floors were concrete. The couches were not comfortable. The bed was passable. - There was really only one area for lunch, by the pool. The food was decent, but every once in a while, a whiff of sewage stink would overwhelm us. It looks like there was a drain in the same room, and I gather that it must related to whenever someone flushes the toilet? As if that wasn't bad enough, every bill that came, had a suggested 10% tip. This is Europe, not the US! - I booked a 90 minute massage for 9 am. I showed up 15 minutes early (as is customary to give time to fill out intake forms), and the door was locked. I ended up standing outside the door until 9 am when they let me in. Then took a few minutes to fill out the form, so my massage didn't get started at 9 am. Plus my massage ended a few minutes early than it should have so in the end, I received less than the 90 minutes that I was booked for. BTW, the bill also suggested a 10% tip. - Finally, to add insult to injury, when I went to check out, I get the bill, with a suggest 10% tip on the entire bill! I told them I've tipping them left and right the entire time and asked them what the 10% tip for was for. They told it was for the staff. If I had known, I wouldn't have left the tip in my room for the cleaning people. Stay away from this place. There is nothing else around here. It's not that luxurious of a place. In the end, I felt as if I was getting nickeled and dimed left and right.

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“Wolf in Sheep's Clothing”

First the good: Beautiful setting - situated on the most glorious cliffs overlooking the sea with magnificent sunsets. If like us you have a room with a small pool, it will be delightful at sunset. At your request the pool can be kept at 33 degrees. The community swimming pool is also lovely - it… more

First the good: Beautiful setting - situated on the most glorious cliffs overlooking the sea with magnificent sunsets. If like us you have a room with a small pool, it will be delightful at sunset. At your request the pool can be kept at 33 degrees. The community swimming pool is also lovely - it is large, salt water with lots of nooks and spaces to sun/shade bathe as you please. No complaints there except for perhaps the towels that are of a cheap quality but then again they are used and discarded so often around a pool - not a big deal. The staff at the concierge and the restaurants are wonderfully helpful and generous, and very charming indeed. Second, the not so good - lets start with the rooms. They are in no way luxury. The hotel is a hodge podge - as though someone added bits and pieces over time and not all done in a 'luxurious' manner but instead to make things seem acceptable (for example plastic curtains to shield the staff from the pool area. In the room the floor is stone and they have put a lick of grey/brown paint over it and there is no rug or anything to give it warmth. The walls are filled with cheap painting that don't match any part of the room - silver mismatch mirrors, wooden paintings, odd furniture that seems picked out of a going out of business furniture shop covered with white paint. So though our room was large and had a pool it was certainly NOT luxurious or even premium - just disappointingly uncomfortable. The towels and robes in the room (like the ones at the pool) are grey, discoloured and of the cheapest quality. Actually, the robes all have extremely long sleeves - as though it was purchased after the manufacturer made a mistake in proportions and so the hotel picked it up cheap. The worst interactions at the hotel are with the reception. They are a combination of rude, incompetent, unhelpful and at the end primed to swindle you - so be careful! Check your bill carefully. Examples: Asked if my checkout time could be extended from noon a little. They had already said that the hotel was barely half full. They immediately pulled out a sheet that indicated a 30 minute extension costs 70 euros, 2 hours at 250 euros. I indicated that after a 7 day stay I felt I had paid enough and they gave me a 30 minute extension. There is nothing around the hotel so you are stuck there for food unless you take a 20 minute taxi. They therefore charge exorbitant amounts for everything - even when they bring you the chlorinated water it will cost you 7.50 euros! And the food is really substandard and tasteless - how this is possible in Spain is beyond me! This is especially true in the gastronomic restaurant - just not edible. Every purchase of food has a tip line which of course given the charming people that work there, you give generously. At the end watch your bill!! They have added a 10% charge as a "tip to the staff." If you catch it, they tell you that it is voluntary - but no one points it out unless you ask about it. We were 3 people in a junior suite advertised for 4 people. There is only a king bed and of course we asked that a bed be brought in for our daughter. We specifically called the hotel to check if there is a cost. They informed us that they plan on charging a 200 euro one time charge for our stay even though the room is suppose to be for 4 people. We reluctantly agreed. At checkout they tried to tell us that it was 200 euros per night! Truly, they will try anything. They actually had the audacity to say "but that's only about an extra 1400 euros!" They advertise daily events at the hotel like yoga with a time. Once you are leaving they inform you that there is a charge for it. It is not the charge that is upsetting but the tactics they employ. By the end of the stay you feel that the aim is to get as much out of you as possible like a pack of thieves. Don't be fooled by the photos and the gorgeous location. There are so many beautiful locations in the world. If you are looking for luxury or somewhere special - keep looking. This is just a pig with lipstick.

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