Description
Facilities: The hotel has a lift and features 39 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A … more
Location: Idyllically situated on the sea-front of ancient Stone Town, flanked by an exotic mix of sultans' palaces, Portuguese forts, ancient dhow harbours and bright bazaars, the hotel is a haven of tranquillity and opulence amongst the bustle of one of Africa's most ancient and most enchanting towns.
Meals: Dining facilities include a restaurant, a café and a bar. A variety of catering options can be booked. Guests can choose between half board and full board. A generous breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Self-service laundry
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Entertainment
- Games room
- Live music
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Breakfast in bed
- Café
- Car rental
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fan
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Housekeeping
- Indoor pool
- Laundry
- Library
- Lockers
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Picnic area
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Terrace
- Vending machines
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Cot
- Game area
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- Rooms for events / banquets
- Shared kitchen
- Gym and SPA
- Gym
- Massages
- Spa
- Activities
- Bike rental
- Diving
- Golf course
- Golf course within 3 km
- Snorkelling
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 1022 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Stone Town
Showing 5 featured reviews out of 1022 TripAdvisor reviews
J
Joanne258
Waterloo, Canada
05/04/2026
“A Room with a View”
The Zanzibar Serena Hotel was a quiet oasis within a busy city. Our room was quiet and well appointed, with an amazing view of the pool and the ocean. We were there on Valentine’s Day, and they had restaurant seating by the pool and a buffet meal. The food was on par with other buffets we’ve experi… more
C
Crispin S
Dar es Salaam, Tanzania
30/03/2026
“Home away from home”
Always I do feel at home whilst in Serena Zanzibar, service is superb and staff are genuinely so charming all the time. This time I was so moved with what is called teamwork among staff, surprising a cleaner could assist carrying my bags from reception and orient me all the way to my room,this lady… more
A
Awet A
Dar es Salaam, Tanzania
21/03/2026
“Attentive staff”
Good ambience and service. Room was very clean a staff are very attentive and respectful. The welcome drinks are always 😍
G
Gudrun G
20/02/2026
“Highly recommended!”
The Serena Hotel in Stone Town is probably the best hotel in all Zanzibar. Located directly on the sea, in the middle of the old town, its luxurious turn-of-the-century style makes you feel like you've been transported back decades to a time when travel was reserved for a small, privileged class. W… more
V
Victoria R
06/03/2026
“Nice place”
This was a very nice hotel in Stonetown. It has a nice location, within a quick walk to the markets and the restaurants. The rooms were very nice and the pool very clean and enjoyable. The food was ok, but the nearby restaurants were better. The front desk people seemed a little disorganized, b… more
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