Hilton At Resorts World Bimini

“Great improvements in service & food”

Stayed at the resort a few years ago, there is clearly improvement since then in service level, food and maintenance. We were 4 adults and 2 small children and we really enjoyed the 3 days at the resort. We used the seaplane to get to the island and this itself was a very nice experience, and conve… more

Stayed at the resort a few years ago, there is clearly improvement since then in service level, food and maintenance. We were 4 adults and 2 small children and we really enjoyed the 3 days at the resort. We used the seaplane to get to the island and this itself was a very nice experience, and convenient. We had the rooms on the ground floor with access right out to the pool, we could hang around there while the kids were sleeping in the room just next by. We had some minor maintenance issues in one of the room but it was attended to very quickly ones we informed the reception. The food was very good both in the main restaurant and the Asian. Would have been nice to have the Asian restaurant located on the top floor with a view instead of by the lobby though. One day we went out fishing and got some Yellow Eyesnapper, we brought it to the Chef and he prepared it for us, it was amazingly good. Drinks at the bar behind reception were professionally made with fresh ingredients and you could tell the bartenders knew what they were doing (speaking from a former bartender). One day we had a cabana at the Beach Club, the beach was shared with a Celebrity ship guests that was visiting for the day. The beach club is big and nicely planned, the beach is clean and the water is absolutely beautiful. The service at the beach club was good with nice and attentive staff, similar as in the hotel. We had a golf cart to take us around the island which is the way to go if you want to explore beyond the resort. We truly enjoyed our stay.

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“Nice hotel with little to offer guests. They prioritize the cruise ship passengers.”

They offer two types of rooms; water/canal view or “garden” view. The garden view is actually looking onto Kings Hwy which is loud well into the night. They advertise a beautiful beach and pool area but it is actually about a mile north of the hotel property. And hotel guest must sign a document… more

They offer two types of rooms; water/canal view or “garden” view. The garden view is actually looking onto Kings Hwy which is loud well into the night. They advertise a beautiful beach and pool area but it is actually about a mile north of the hotel property. And hotel guest must sign a document at check-in acknowledging the dates they cannot utilize the pool and beach area because they prioritize the cruise ship passengers in port. There are two pools on-sight. The adults only on the 5th floor and the family pool on the 1st floor. They’re both nice pools but neither are heated so swimming isn’t ideal. Great to jump in to cool off while catching some sun but they’re too cold to enjoy swimming. The Casino restaurant was very good food. The other eating places were not open on a regular basis. You must request your room to be cleaned and towels changed because they don’t do that each day. We had problems with our shower (no water pressure) and after reporting the problem, we had to call a second time before anyone came to check on the problem. The maintenance man said he couldn’t fix the problem and they would need to call a plumber. We had to call the next day and ask about the plumber because they’d forgotten. When the plumber came several hours later, he advised that he’d need to replace the shower head and couldn’t do it that day. The hotel didn’t offer to move us to a different room. Very disappointed in the customer service.

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