Agaya Didim

“Only 3 start, definitely not ultra lux”

3+ max, definitely not ultra lux We really dont understand why this hotel has such a high rating. This is a 3+ star hotel at the most. Language gap influenced our stay: We were some of the only English guest here although the hotel was full. This made every single aspect of the holiday difficul… more

3+ max, definitely not ultra lux We really dont understand why this hotel has such a high rating. This is a 3+ star hotel at the most. Language gap influenced our stay: We were some of the only English guest here although the hotel was full. This made every single aspect of the holiday difficult. We went with Jet2. Staff would use translator apps to talk to is but sometimes even with that it was hard to communicate. Predominantly fully booked with mostly (98%) Turkish guest, which may mean it may be a good local find, but it also meant it was okay to smoke in all outside spaces include all the outside seating for the eating hall. We have stayed in another resort in Turkey and smoking was not an issue. Here guest smoked everywhere, beach, bar etc. This hotel claims to be 4+ but this and other issues such as spa (discussed later) means it is not more than 3+ at the most. Many guest complained about how this hotel was mis-sold by the media and other companies such as Jet2. The spa: The Jet2 guest liason said the spa is external and should not deduct from the hotel. The spa forms part of the hotel and I cant agree with the liason. Again, the other resort we stayed in also had a spa which was seen as part of the perks for a 4 star hotel, and their spa was beautiful. This hotel's spa was so, so dingy, dirty and dated. We avoided the shower / locker areas as they were shocking. Old shower curtains, blocked drains, dirty shower areas and they still use moth balls in the sinks! See pics, but I dont think eve the pics can describe how dingy it was. It was also very slippy due to marble everywhere. This is an issue all over the hotel and managment needs to address this. The sauna was not working while we were there and no effort was made to fix it in the 7 days we were there. The sauna was new, but the benches were small and narrow. Bit at least this bit was clean. At the ither resort, we used the spa often and had a few treatments. Here, no one could pay me enough to get a treatment. This area needs a complete overhaul by someone who understands luxury, cleanliness and safety. The other big issue here was flies. Flies on the food did not seem to bother the other guests or staff. Again, this was not a problem at the other resort, so why was this here. Again, the flies, smoking and dingy spa is not the standard of a 4 star hotel. The hotel is also in the middle of nowhere so it means you need to rent a taxi to go anywhere. Vehicles may not have seat belts for bigger groups. There are no charging stations other than in the front lobby of the hotel. This means when you wait for a late transfer, no way to top up your phone. This should be an important upsate for a hotel that aims to be even a littleon the luxury side, as it has very far to go. Only two usb ports per room. If you ask for a menu, staff will just point you to online app or give a qr code to scan. This means often we were not sure what was included as part of our deal. There are mosquitos, so bring insect repellent/ be aware Problems in the rooms: No fitted sheets, so sheets dont stay in place at night. Also very thin walls so you can hear tv etc of other guests If you stay for a certain amount of nights you get one night dining at either Italian or ala carte. Dispite asking for the Italian, due to the language barrier, the staff booked us in the ala carte instead. Children wanted Italian, but no more availability before we left so had to go to restaurant we did not ask for. Staff did not care much that they made a mistake. Unacceptable. No apology or attempts to fix this by guess relations. Even the guests relations staff did not all speak English. What is the use of being part of this guest team if you can't communicate with guests Here I think Jet2 is also to blame. They should in the write up of the hotel mention there might be a language barrier which will affect your stay in some way or another. Aircons are not very stable, where it does not keep a temp displayed on the screens and temp goes up and during the night. But, at least they worked. Shop located inside do not have pricing do this means pricing change for guest by country. This is a shop inside the hotel so please fix please. We also requested a twin bed room with jet2 and the hotel provided a double, so we ended up sleeping on the floor whilst my autistic child took the double. Being called Darling by male staff. Hotels should educate their staff. Using this terms implies a familiarity and is disrespectful to female guest. This is common in Turkish resorts. Space by the pool is very difficult as people leave towels to keep spaces but then disappear. Pool staff should make rounds and remind people to remove towels to make space for guests. I do feel that the staff cared more about the local guests vs other. Problem with Internet sometimes and this is a problem as to order food etc you need to be logged in for everything. Food, not great. Flies of course does not help. Pastries always looks beautiful but never taste good. Food was 3+ star I would say. Not more. Not a lot of imagination or temptation. For what we paid, this hotel in not worth it. Food is lacking and generally on the older side of things. We definitely would say we overpaid. Another really annoying thing was the photographers that would come up to you when you are taking pictures of family etc. trying to sell their services. The hotel should make it clear that it should not be allowed i.e. approaching guests unless they request this. Internet can be very slow. Jet2 agents were few and far between and barely had time to talk about and/ book trips. In general, this is an average hotel. Not ultra lux as it tries to sell itself.

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