Burke And Wills Hotel

“Nice stay, wonderful staff! slightly overpriced for what we got. Room needs some TLC”

Overall the stay was good, there were a few things that we were disappointed with though. Positives: Staff are really lovely, great fast check in, polite and helpful. The room was basic which is fine however it was tiny. We had one small bag and a couple of shopping bags, with minimal space to st… more

Overall the stay was good, there were a few things that we were disappointed with though. Positives: Staff are really lovely, great fast check in, polite and helpful. The room was basic which is fine however it was tiny. We had one small bag and a couple of shopping bags, with minimal space to store, if you had a couple of suitcases it would be a squeeze. The room was really clean and the bed super comfortable, the carpet at the entrance of the bathroom has started to lift and pull which made for an unpleasant moment when I stood on what ever was securing it (sharp). The bathroom is so tiny, toilet too close to the wall and my husband had to stand to the side of it to use due to this. The shower when in use absolutely flooded the bathroom, we had to use our towels, floor towel, hand towel and the 2 face washers to mop it up. Water pressure however is amazing! Overall our stay was nice, I think the price we paid ($200+) for what we got was a bit steep to be honest, I think $180-$190 a night is a fair price for the room.

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“Centrally Located”

Centrally located in Toowoomba, with easy walking access to shops. Otherwise our room was disappointingly small, and had no bedside reading lights. The bathroom was tiny,and the adequate shower leaked across the floor. We had a north facing room, and it was exceptionally hot. They also struggled to… more

Centrally located in Toowoomba, with easy walking access to shops. Otherwise our room was disappointingly small, and had no bedside reading lights. The bathroom was tiny,and the adequate shower leaked across the floor. We had a north facing room, and it was exceptionally hot. They also struggled to have our rooms ready on time

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“Cleaning and water”

We stayed four days, the room was never vacuumed in that time. The shower water did not drain properly and came into the area at the sink. Every day we had to have excess towels to whole back the water. We did enjoy our stay. The staff were very Nice.

“Describing the hotel as a luxury hotel is a bit of hyperbole”

Best to describe this hotel as a bit like the curate’s egg - some good and some bad, but to advertise it as a luxury hotel is, I feel, a bit over the top. My wife and I stayed here while in Toowoomba to see the Festival of Flowers and our room, whilst small, was immaculately clean and tidy with eve… more

Best to describe this hotel as a bit like the curate’s egg - some good and some bad, but to advertise it as a luxury hotel is, I feel, a bit over the top. My wife and I stayed here while in Toowoomba to see the Festival of Flowers and our room, whilst small, was immaculately clean and tidy with everything we needed for our time there. Alas, when we came back to it mid afternoon after walking for some considerable time, it had not been serviced. As the cleaners were in the room next door, we asked if our room could be serviced so we could have a rest ( we are both well-into our 80s ). We then went to the foyer for about half an hour and came back to an untouched room. When the room was finally serviced, our mugs had not been washed thoroughly and used tea bags had not been replaced. Breakfast was bog standard and so unlike the quality of the food served at Zack’s If staying at this hotel again, we would avoid breakfast there but would happily go back to Zack’s.

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