Atins Charme Chalés

“Has potential, but has to improve”

Charme has great potential. When you enter the first impression is amazing. The garden and colors are incredibly lively. You get a water bowl with cute flowers to wash your feet and fresh fruits to eat. On arrival they gave us a chalet that smelled like sewage, they already said it would and it di… more

Charme has great potential. When you enter the first impression is amazing. The garden and colors are incredibly lively. You get a water bowl with cute flowers to wash your feet and fresh fruits to eat. On arrival they gave us a chalet that smelled like sewage, they already said it would and it did smell so bad that we went ask if there was not another chalet or room available. Turned out it was available, they just gave away the smelly chalet first, which doesn't sound like hospitality to me. With breakfast they already prepare a table for you with breads and a plate of fruit. It took us a while to figure out that they also serve juice, granola, honey, egg, tapioca and couscous for breakfast. Maybe even more, each day was a bit of a surprise. It was not so clearly told. The food tasted good. The cakes with the coffee were my favorite.  The rooms are perfect. New. AC to cool you down and even a fan. Neat toilet, tv like you are at home and a great bed. The property has a shop, offers drinks (although I had the worst caipirinha in my life there), has a mini gym with weights to exercise (which I loved to do!) and you can always get a quad ride to anywhere you want. We didn't sleep so good, because people were drinking, having a party in the pool and screaming until after midnight. The chalets are build to ventilate and you hear everything. Not sure the staff did anything about it. In the morning the place is surrounded by animals that make a lot of noise (and smell). Concluding: we had a good time here, but we hoped it would be a little bit nicer because the place has all the potential to be. We went away to a more quiet and spacious pousada. Curious: nobody from the staff looks happy working, we also went to the beach club and there people working looks a bit happier.

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“No service structure”

The location is stunning and the rustic charm fits the remote setting of Lençóis Maranhenses. The rooms are spacious, but be prepared for insects—including cockroaches which we unfortunately had plenty in our room. Service was unfortunately very slow, despite the staff being polite. Meals often too… more

The location is stunning and the rustic charm fits the remote setting of Lençóis Maranhenses. The rooms are spacious, but be prepared for insects—including cockroaches which we unfortunately had plenty in our room. Service was unfortunately very slow, despite the staff being polite. Meals often took over an hour, and breakfast (à la carte) was particularly delayed. The village is charming, all sand—bring only slippers. The dunes were the highlight: absolutely breathtaking and worth the trip but plan for a maximum 3 days. If you’re traveling without kids, consider the nearby adults-only hotel, which looked quite nice. Overall, beautiful destination, but service needs a massive improvement.

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