Inuvik Capital Suites

“Clean Bed & Hot Shower”

Important things to note: Staff were courteous and kind; There seems to be a staff shortage. We arrived on a Wednesday and checked in. We had booked a junior suite from the website (I think this is a standard room but that's not what I thought I was getting when I booked it). No one else was able … more

Important things to note: Staff were courteous and kind; There seems to be a staff shortage. We arrived on a Wednesday and checked in. We had booked a junior suite from the website (I think this is a standard room but that's not what I thought I was getting when I booked it). No one else was able to check-in who flew in from Yellowknife. They waited in the lobby for 2+ hours, not certain how we were lucky enough to get into our room and others could not. I booked this hotel because it's newer and it had amenities such as the market where you can get small grocery items such as milk or eggs (based on the photos from the Capital Suites website). Inuvik's Capital Suites does not have these items. They have something that looks like a "canteen" from your camp days as a kid. We didn't get anything from the Capital Suites market and went to the local grocery store down the street. The stock photos online do not match the reality of the hotel, IMO. I'm not certain if it's due to a shortage in staff but the hotel is dirty. I get why as many companies come here so there are a lot of guests who work in the field, but dust, dirt, and grime is everywhere in the public spaces. The fireplace is covered in dirt and people left their footprints on the base just because they could. The stairs are covered in dirt. Our room still had garbage left over from the previous guests (pizza boxes, chip bags etc). We did a few minor repairs while we were in the room, the door stopper was hanging off the wall, we fixed it. Upon entering the room, we discovered that the air conditioning unit was leaking water everywhere so we tried to mop it up with the items in our room (not easy to do with carpet but we definitely left the room in better condition then when we arrived). Not what I typically would think I'd have to do on a vacation trip, but getting staff was tricky. Again, when we did have any conversations with a staff member, they were kind. We ate at the restaurant at the Mackenzie Hotel. That establishment is in way better condition and I'd highly recommend it over Capital Suites. We entered in through the lobby whenever we were going to the restaurant & someone was always cleaning, dusting, and mopping floors. The Capital Suites had a clean bed and hot showers but for $203 a night, I expect a little bit more. I'd think the price would be fair if the hotel was cleaner and in better condition than it currently is.

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“Comfortable but tired”

Comfortable place to stay though it is more tired than when I was last here in 2016. I did ask for garbage to be removed after a week but this didn't happen, in fact there was no housekeeping for my 10 day stay.