Spark By Hilton Guelph

“Pleasantly surprised and a lot to like”

We stayed 2 nights at Spark by Hilton in Guelph. We chose this hotel because of Hilton reputation, and it was almost the only hotel in Guelph that segregated pets to specific floors. We stayed at this property when it was a Holiday Inn Express. This is a newly (completely) renovated property and … more

We stayed 2 nights at Spark by Hilton in Guelph. We chose this hotel because of Hilton reputation, and it was almost the only hotel in Guelph that segregated pets to specific floors. We stayed at this property when it was a Holiday Inn Express. This is a newly (completely) renovated property and the results are really nice. Room Features + Very soundproof (seems like concrete between the rooms) + Laminate flooring (instead of carpet) + Very large new TV with major streaming services that you can use your personal login with + 3 multi-charging stations, each with USB-A, USB-C, wireless Mag safe pad and 2 AC outlets (something I've never seen in a hotel before) + Nice heating and aircon control + Comfortable king bed + Mini fridge + Microwave + Environmentally friendly dispensers in the bathroom + 3 Wall hooks + Blackout drapes + Proper adjustable desk work-chair + Desk has a swing out portion to double its size and orient to eat on while watching TV + Iron and Ironing board +Tub shower combo - No freezer in the mini fridge - No safe - No kettle or coffee making equipment (although coffee and tea are available 24/7 in the lobby) The lobby has a well-stocked store with meals and snacks along with a microwave. We used the gym. It's small but well equipped with the essential aerobics' machines and free weights and a sanitizing station. There's a nice small pool which we did not use. The breakfast area is nice, and the free selection is OK. There are no hot prepared meals. Although our room was super quiet (3rd floor end of hall), we noticed a gap underneath the entry door. A good improvement would be to install a simple door sweep to cut down on potential hall noise. Staff were friendly and this hotel really did feel like a quiet oasis.

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“Newly renovated, but rooms lacking in amenities.”

We stayed at the Hilton Spark in Guelph. We stayed in a room that is considered a suite meaning a separate bedroom from a living room area. The room was not cheap and was over $300 per night. PRO- hotel is newly renovated and the decor is fun and bright. CON- with the exception of the furniture… more

We stayed at the Hilton Spark in Guelph. We stayed in a room that is considered a suite meaning a separate bedroom from a living room area. The room was not cheap and was over $300 per night. PRO- hotel is newly renovated and the decor is fun and bright. CON- with the exception of the furniture, the room is lacking in amenities for a suite. The living area has a couch and TV and that’s it. No Coffee table, or small two seater table to sit and eat. There is a small wet bar with microwave, fridge and sink however there is no coffee maker, no kettle, not a single cup or glass anywhere in room to get water, including bathroom. No extra blanket or pillow for the pull out bed. No robe or safe in the room. The HVAC system is complicated to use and sounds like a jet engine making sleep very difficult. We called down to front desk before bed to for ask for assistance as it kept switching between hot and cold air. Front desk said they would be right up. We waited past midnight and nobody showed up. We tried calling front desk numerous times and they didn’t answer. We gave up and ended up turning the entire system off so we could sleep. While in bed we could hear the loud HVAC system going on and off from the suite beside us. The water in the shower was warm at best. The breakfast was very basic. unlike other chains who include breakfast. this was basic with no hot items. Cold cereal, toast, yoghurt, bananas were essentially the option with tea and coffee. I have stayed at less expensive hotels around the world that provide better amenities in the room and are more responsive to requests. I have never been in a hotel that does not offer a glass to get a drink of water. For the price of the room, I would recommend exploring other hotels to ensue you get better amenities and service.

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