Hotel Casino San Antonio By Enjoy

“The worst Enjoy ever!”

This is an overage hotel. The room was OK however the heater didn't work. We contacted the front desk to request further information and they said that some rooms have only coold air, which was ours. They didn't offer solutions, not even change the room. Since the room was very cold, we requeste… more

This is an overage hotel. The room was OK however the heater didn't work. We contacted the front desk to request further information and they said that some rooms have only coold air, which was ours. They didn't offer solutions, not even change the room. Since the room was very cold, we requested a blanket and after we confirmed the Heater didn't work, we requested and additional blanket, but we didn't get it. We asked for room service to order a coffee and a herbal tea and they didn't have Express coffee machines only regular coffee. The breakfast was very basic. Is asked for herbal tea and they didn't have and didn't offer any option. The portion of eggs was less than enough just two spoon or less. The receptionist was not really helpful, we asked for a recommendation regarding a coffee shop and she sent us to a place that was closed.

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“GOOD ONE NIGHT PRE CRUISE”

This is a renamed hotel located right on the harbor and a 5-10 minute taxi ride to the cruise terminal. Rooms are clean but very basic. Bathroom has twin sinks and good shower. Staff try hard although English is stll being improved. Breakfast was included and very good. Dinner was good and convenie… more

This is a renamed hotel located right on the harbor and a 5-10 minute taxi ride to the cruise terminal. Rooms are clean but very basic. Bathroom has twin sinks and good shower. Staff try hard although English is stll being improved. Breakfast was included and very good. Dinner was good and convenient, Harbor promenade is half a block away. Mall and casino are next to the hotel. One of two main elevators appears to be out of service for an extended period. Entrance to hotel or parking is somewhat of a puzzle. Recommend for a short stay or pre cruise night. Hope this helps.

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“Good hotel in this import Chilean port city!”

I was in San Antonio on business and stayed at the Hotel Casino del Pacifico for three nights in December, 2017 right before Christmas. Let me just say that unless you have a car, this is basically the only hotel to chose from in town. Let me also say that the hotel staff tries really hard to ple… more

I was in San Antonio on business and stayed at the Hotel Casino del Pacifico for three nights in December, 2017 right before Christmas. Let me just say that unless you have a car, this is basically the only hotel to chose from in town. Let me also say that the hotel staff tries really hard to please their guests. San Antonio is not yet a tourist city/destination, yet it is moving in that direction. There is a learning curve. It's pointless to compare the quality and service of this hotel to the likes of Santiago and Valparaiso. That said here are the good points and the points that need to be improved upon. Good: 1. The hotel is situated right in the heart of downtown and near the waterfront. You can walk from the hotel to shops, restaurants, etc. 2. Adjacent to and connected to the hotel is a casino, a large shopping mall (with department stores), and a grocery store. The mall has a food court, coffee shops, hair salon, etc. 3. The hotel has a good-quality restaurant on the 5th floor with good views. You can order room service too. 4. The hotel is within walking distance to the port, along a nice promenade with shops, cafes, stalls, etc. 5. If you go to the gym like I do, there's a Bootcamp-style gym (Minotaurus Box) within walking distance from the hotel. 6. The rooms are clean (though minimalistic), with good showers, and decent beds. 7. There are some large and good wineries very close to San Antonio (20 mins away). 8. All the rooms have excellent views of the waterfront, ocean, and port. The "Needs Improvement": 1. The hotel staff really want to do a good job and bend over backwards, but the hotel really needs to employ some English-speaking staff members if they want to cater effectively to tourists. Simple things like laundry, ordering room service, settling the bill, etc. become large chores with the language barrier. I would probably take it in stride if I was on vacation, but when you're there on business and on a time schedule, it's very challenging and frustrating. Google Translate helps. 2. In the same vein, most of the signage in the rooms are not geared towards English-speakers. Again, small things (like finding about tours, restaurants) become challenging. Overall, San Antonio is a charming working-class town that is also an important Chilean port city. The Casablanca Valley (wine country) is a short drive away. The hotel Casino del Pacifico is a very good option.

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