The Westin Changbaishan Resort

“Mediocre hotel and not really a global standard Westin experience”

Stayed there during summer for a couple of days and wouldn’t select it again. Overall different expectation from Westin brand when used to overseas standards. English language hardly present, the bar in the lobby doesn’t really offer anything and breakfast quality is below average. Rather disappoi… more

Stayed there during summer for a couple of days and wouldn’t select it again. Overall different expectation from Westin brand when used to overseas standards. English language hardly present, the bar in the lobby doesn’t really offer anything and breakfast quality is below average. Rather disappointed. We had the suite and the room was good and well maintained. No complaints here. Also the hotel was clean. Housekeeping and maintenance are doing good jobs.

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“Family hotel at premium price”

This was our first visit to Changbaishan. As others have noted, the Westin sits within the Wanda resort, but is not directly accessible to the gondola. You need to take a very short shuttle ride to access skiing and the shuttle does not seem designed at all for people transporting skis (narrow se… more

This was our first visit to Changbaishan. As others have noted, the Westin sits within the Wanda resort, but is not directly accessible to the gondola. You need to take a very short shuttle ride to access skiing and the shuttle does not seem designed at all for people transporting skis (narrow seats, no ski rack, step steps). We had our own equipment, but my understanding is that the room rate in winter also includes ski rental, which is in the basement level (and quite far from the shuttle). And don’t forget to register your ski pass EVERY day at the Westin or it will not work at the Gondola. We were in a suite and the room itself was very spacious and comfortable. We paid extra for a club level room, however the club was closed due to COVID. Instead, they offered a happy hour from 6 to 8 (basically during dinner) in the lobby. I would not recommend selecting that type of room, as the food and wine were not of a high quality and the happy hour was for a very limited time. The breakfast buffet seemed quite large and had a variety of western and Chinese options. We had dinner at both restaurants and would recommend skipping them and trying the places in town. The service will need to improve to meet global Westin standards. As an example, two days before we checked in, we received a notice saying that our room would be given up if we did not confirm it. Given my Marriott Gold status, I found this quite disappointing and rather stressful, since we were already in Changbaishan and counting on the room at a very busy period. After several calls and emails, things were straightened out, but not a great experience. Overall, I just found the value, and especially the location and service, to not be there for the price.

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“Summer relaxation”

First time to changbaishan. Wanda conglomerate built this large resort area including 2 holiday inns, 2 hyatts, sheraton and this westin. Like the others, westin is large and purpose built for the crowded winter ski season Facilities and quality ho hum like most of china. My balcony door lock is r… more

First time to changbaishan. Wanda conglomerate built this large resort area including 2 holiday inns, 2 hyatts, sheraton and this westin. Like the others, westin is large and purpose built for the crowded winter ski season Facilities and quality ho hum like most of china. My balcony door lock is rickety Restaurants mostly buffet style and average 2 hours from heavenly lake

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“A good hotel...”

I spent here 4 nights. The hotel has a good location in a parc together with the Sheraton. Nice, clean guest rooms and conference area (in the Sheraton). Very good food, and friendly staff. However, due to some issues with the warm water pipe we had two days(!) no warm water.