Hotel Noir

“Comfortable But Needs Work”

The placement of the hotel is fantastic, and what attracted us to it in the first place. Access to the Metro is not far, and there are plenty of restaurants, shops, ATMs, and even pharmacies nearby. The hotel itself was a little underwhelming. I did expect it to be a little more modern inside the r… more

The placement of the hotel is fantastic, and what attracted us to it in the first place. Access to the Metro is not far, and there are plenty of restaurants, shops, ATMs, and even pharmacies nearby. The hotel itself was a little underwhelming. I did expect it to be a little more modern inside the rooms, but sadly, it wasn't the case. Whilst the overall cleanliness was acceptable, there were various stains throughout the room, most notably on the shower wall where the black tiles had white stains down the wall. Not long after our arrival I attempted to take a shower and within a couple of minutes my husband was shouting to turn off the water as I hadn't noticed it was flooding into our room near our beds; right across the carpet. The drain was not draining at all, and upon inspection, we found it was completely clogged with hair. My husband reported this immediately to reception, who said they would send someone soon to look at it. Over an hour later and nobody had arrived, and we wanted to leave to have something to eat. We mentioned it again to the reception on the way out. The receptionist informed us that somebody probably couldn't come to fix it until the next day or even the day after (our last day). My husband said if it wasn't fixed in the morning, we would need another room as being unable to use the shower(the only washing facility) was not ideal for a 3 night stay. Upon returning to the hotel around 7pm, we requested an additional pillow as I had a bad cold and I wasnt able to sleep without extra support. We were informed that we could not have one until the following day as they did not have access to the pillows. This, I found to be very unusual, especially having worked in hotels myself for many years. The next day, late morning, man did arrive to fix it with drain cleaner, and we had no further issues. There was sadly, a very annoying facility in our room, which was a sensor light in front of our door which would go upon any movement to the toilet. It was a very bright light and would disturb everyone in the room if anyone needed the toilet during the night, and funnily enough, it didn't stay on long enough when you needed it to. We could not find a manual switch for it. Due to illness, I did not partake in the breakfast for the first two mornings, but I did have it on our final morning there. It was very average and I found to be quite expensive for what was on offer, even for Prague. Some dishes were unusual, even for my Czech husband. Due to the high prices in hotels in Prague, I feel that generally, the issues were small, and we did overcome them. As I was unwell, I did stay in the room longer than intended, and the bed and bedding were very comfortable. I believe lined curtains would be a welcome addition for weary travellers as the sun really shone bright into our room in the early mornings. As the hotel did not have a restaurant or bar and served a pretty average breakfast, I would most probably look for a different hotel for our next visit to Prague.

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