Iron Gate Hotel And Suites

“3rd visit”

Thank you iron gate for a great stay and look forward to seeing you again in December fabulous hotel in superb location and great staff

“Beautiful hotel, but prepay breakfast and eat like staff.”

What a beautiful hotel. Its location is perfect if you want to be in old town just off the square. Its entrance is inconspicuous and the people friendly. After check in you are taken to your room and the hotel is so large you would never find your way without a guide. The room was gorgeous with per… more

What a beautiful hotel. Its location is perfect if you want to be in old town just off the square. Its entrance is inconspicuous and the people friendly. After check in you are taken to your room and the hotel is so large you would never find your way without a guide. The room was gorgeous with period furniture and a huge bathroom which had a bathtub and shower with great water pressure. The bed was amazing. The breakfast was a little disappointing. If you prepay for breakfast with your room you are ushered through the main dining area, through the kitchen, down to a little cramped room which probably held no more than 30 people at a push. The selection was very limited with pre cooked fried eggs that were hard. You had to squeeze by people to get to anything. The room gave you the feeling of being staff having breakfast in the basement. This was the only down side. The hotel is convenient,to old town, the square and the Bigbus stop.

less

“Great for sightseeing”

The hotel is centrally located and great for sightseeing. we found our suite comfortable, warm and quiet. We managed to access Netflix on the Tvs, but other than that, the Tvs are for news unless you speak Czech. the bed was very firm but manageable, water hot and plentiful, but the mini bar was… more

The hotel is centrally located and great for sightseeing. we found our suite comfortable, warm and quiet. We managed to access Netflix on the Tvs, but other than that, the Tvs are for news unless you speak Czech. the bed was very firm but manageable, water hot and plentiful, but the mini bar was expensive. large supermarkets (Tesco & Lidl plus more) are nearby so buy water etc from there, avoid small local supermarkets as they are very expensive. we found the tap water was safe to drink. the hotel breakfast is luke warm but plentiful, what you usually expect in a buffet breakfast. We were surprised at checkout that there was a £100czk per day tourist tax (I would prefer to have been notified of this at the beginning of my stay) plus an outrageous £200czk daily service charge! The main man on reception is very rude and abrupt, and unless he is the owner, I don't understand why he is still employed! all other staff are very friendly and helpful. all in all, Prague is a lovely city and well worth a visit.

less

“Good location, but careless front desk service”

The hotel’s main strength is its location, and there were some positives: our room was fine, the air conditioning worked well, housekeeping was very good, and service in most parts of the hotel was acceptable. However, our overall impression was badly affected by the front desk, which we found inat… more

The hotel’s main strength is its location, and there were some positives: our room was fine, the air conditioning worked well, housekeeping was very good, and service in most parts of the hotel was acceptable. However, our overall impression was badly affected by the front desk, which we found inattentive, indifferent, and careless. The most serious issue was our airport taxi. We had booked a taxi through the front desk and even confirmed the time again with the person at checkout. We then sat waiting in the lobby. At the scheduled time, no taxi had arrived, and the front desk staff said nothing to us. We finally asked the security person, who checked and told us the taxi had been booked for a different time. He had to arrange another taxi, which took about 15 more minutes. The front desk staff member did not apologize or seem concerned. The whole process had been handled far too casually, with no attention to detail, especially given that this was transportation to the airport. There were other examples of sloppy service. At check-in, we were supposed to receive a complimentary drink coupon, but the staff member forgot to give it to us. When we later asked another front desk clerk about it, he was rude and dismissive, and seemed to make fun of us for asking. A friend staying at the same hotel had requested a wake-up call on the morning of checkout, and that was also forgotten. These are basic hotel services, and the repeated mistakes gave the impression of poor training and poor supervision at the front desk. The restaurant experience was mixed. Breakfast was okay, but quite basic for the price paid, and the coffee was weak. On one occasion, my partner moved a chair in the restaurant and was rudely told that chairs could not be moved. That interaction also felt unnecessary and poorly handled. We had asked for a quiet room and were told the room was quiet, but we were placed on the first floor and experienced street noise. Again, this felt like another example of the front desk not really listening or paying attention. Overall, the hotel has a good location and some positives, especially housekeeping, but the front desk service was disappointing and careless. For the price, I expected more professionalism, better attention to detail, and at least basic courtesy when mistakes were made.

less