Cgh Résidence Boutique La Grange Aux Fées

“Perfect location! ”

We always stay at CGH apartments wherever we go to ski each year. They are always clean, comfortable and all you need for a family ski holiday. La Grange in Valmorel was particularly good due to its location right next to a ski lift! Literally 10 steps away from the boot room and you are at a lift.… more

We always stay at CGH apartments wherever we go to ski each year. They are always clean, comfortable and all you need for a family ski holiday. La Grange in Valmorel was particularly good due to its location right next to a ski lift! Literally 10 steps away from the boot room and you are at a lift. The town centre is a short walk away (7mins). The spa facilities are also very nice. Just what you need after a long day hard skiing. Steffi gave me a very relaxing back massage. I can certainly recommend her. The girls (receptionists) at front desk are so helpful and friendly. Sephora was there everyday to great us with fresh bread, croissants and a big smile. The underground parking facilities are also very handy, nice wide spaces for larger cars. The kitchens are well equipped. The ovens are slightly tricky to figure out but directions are provided, which you will need! And the views from our large balcony were the best we have ever had. Oh and the skiing the week we were there was just perfect!

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“CGH QUALITY IS SADLY IN DECLINE ”

CGH VALMOREL We stayed in the CGH residence La Grange aux Fees in Valmorel from January 18 to 25, and have the following comments. CHECK IN We arrived about an hour before official check in time. We were told that the keys would be placed in a Welcome envelope and left in a pigeon hole to collect… more

CGH VALMOREL We stayed in the CGH residence La Grange aux Fees in Valmorel from January 18 to 25, and have the following comments. CHECK IN We arrived about an hour before official check in time. We were told that the keys would be placed in a Welcome envelope and left in a pigeon hole to collect once the apartment had been cleaned and signed off. We waited in reception for about an hour and collected the envelope with the keys as advised by the reception staff. APARTMENT When we went to the apartment we found that the fridge was broken and dirty with missing racks and bottle holder (see image), the bin had not been cleaned (see image) and one of the tea towels was mouldy. Just then, the manageress came to the apartment and expressed surprise that we had been allowed into the apartment. Her manner was unpleasant, as if we had done something wrong. She then appeared to have a heated discussion with the reception staff. She asked us to leave the apartment and wait in reception while cleaning was completed. She also agreed to get the technician to replace the broken fridge. After about 1/2 hour we were allowed back. We found that the Nespresso machine had not been emptied of dead capsules and water (see image), the drawers had bits of paper and dried breadcrumbs left in them (see image), the sofa bed had not been fully closed, and the bed presentation was well below standard (see image). We also discovered that there was no plug socket for one of the two bedside lights (see image). The technician called Jean came later and removed the broken fridge, but apologised that the replacement was from the staff room and had a broken light and bottle tray held together with gaffer tape (see image). Replacement of the fridge took another hour during our first evening so we could not cook a meal until about 2000 despite having had a long car journey from the UK. He said he would return the next day with a bulb for the fridge and an extension cable for the bedside light. He did do this, although the extension lead only made it possible to have one or other of the bedside lights on simultaneously. We have great praise for him, as he was friendly, apologetic and just doing his job. ACCESS AND PARKING Access to the residence is through a public car park, with an automatic ticket barrier. Although we had paid for a garage space in the residence, we were not given a pass for the car park barriers at check in. Consequently we were unable to get our car out one day, and had to wait until reception opened at 4pm to get a pass, which disrupted our plans. This could be very dangerous if someone needed to leave the resort in an emergency. Also, there is no internal access from the garage to the apartments, necessitating using two sets of coded access doors. This is very unusual in such residences, and makes it very hard to load and unload luggage between the car and the apartment. GENERAL ISSUES We have stayed in nine CGH Residences since 2006 (see below), including La Grange aux Fees in 2015. We have also stayed in apartments operated by MGM, MMV, Pierre et Vacances, Les Balcons, Alparena and others during the same period. The following comments are based on comparison with these apartments. In many cases the apartments are cheaper than CGH for a similar apartment for the same week. We can give examples having also used MMV in Sainte Foy and Alparena in La Rosière this year. Poor bed presentation (compared with CGH brochure images and other operators) Cheap towels (compared with other operators) Pillowcases not fitting pillows (compared with other CGH and operators) Small pillows (compared with other operators) Twin beds side by side for use as double, but with single bedding (compared to other operators who fit proper double bedding) No cushions on bed or sofa (compared with CGH brochure images and other operators) WC in huge space with no washbasin (see image). Very unhygienic especially since apartment sleeps 6 (compared with other operators) Oven at considerable height with bottom hinged door (see image). Only accessible safely by someone over 2m in height (compared with other operators) Minimal toiletries provided (compared with other CGH and operators) Only 2 wifi connections provided for up to 6 people, with re-login required each day (compared with other operators) Only 2 sets of towels provided despite paying full price for 4/6 person apartment (compared with other operators) No safe provided for valuables (compared with other operators) No vacuum cleaner provided (although on the inventory, compared with other CGH and operators) TV small and without English channels (some operators provide Smart TVs and access to English channels.) Heating set to go off mid evening leaving apartment cold (compared with other operators) Inventory provided and checked but no action (most other operators seem to have dispensed with the inventory) Garage not accessible internally from apartments (compared with other CGH and operators) We have stayed in the following CGH Residences since 2006: La Rosière (2 different ones) Sainte Foy (2 different ones) Champagny Peisey-Vallandry Chatel Grand Bornand Valmorel Les Carroz Les Houches Les Saisies We originally chose to stay in CGH residences because of the high standard of the accommodation and service. Over the years we have noticed a severe decline in these standards, such that other apartment operators are now providing better quality than CGH, often at a lower cost.

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“CGH résidence 'hotelière' isn't worth its **** ranking”

To begin with, the pictures on their website do not reflect reality. The pictures show a luxury resort while in reality you have a *** accomodation. Upon arrival, the appartment is accessible from 5 p.m. only unless you pay €50 extra! This is not mentioned upon reservation, but in a brochure you re… more

To begin with, the pictures on their website do not reflect reality. The pictures show a luxury resort while in reality you have a *** accomodation. Upon arrival, the appartment is accessible from 5 p.m. only unless you pay €50 extra! This is not mentioned upon reservation, but in a brochure you receive just before your holiday. CGH even calls you upfront to ask if you want to pay the €50 extra. We had an appartment with no view but a hill of snow. The common parts (stairway, elevator, ...) of the appartment block were filthy, even upon arrival after the block was supposedly fully cleaned. We haven't seen much cleaning staff during our stay in any case. Every facility outside the appartment/every service is paying, even the coffee and the billiards game at the reception. There is no reception service between 11 and 4 p.m. Our pool locker was broke and remained broke even after several reminders to repair it. The wi-fi connection was a nightmare. It was so difficult to connect that you'd gave up. An email to CGH about it remained unanswered. Why La Grange aux Fées calls itself a résidence hotelière is not clear as there aren't any hotel-like services or they must have been hidden quite well ...

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