Coco Ocean Resort & Spa

“The best kept secret”

It’s the best for service and the unrivalled hospitality of the staff. There are improvements to be made to the building which is a bit dated however

“2 week stay at the Coco Ocean”

This a beautiful hotel and for the two weeks over Easter we had it almost ourselves. Large spacious rooms with a nice terrace. Occasionally visited by the friendly monkeys! The sea doesnt sound safe but the pools were quiet so we stayed around those when sunbathing and no racing for the sunbeds. Th… more

This a beautiful hotel and for the two weeks over Easter we had it almost ourselves. Large spacious rooms with a nice terrace. Occasionally visited by the friendly monkeys! The sea doesnt sound safe but the pools were quiet so we stayed around those when sunbathing and no racing for the sunbeds. The food in the evenings was excellent and reasonable, particulalry the Thai, though the beach bar food was disappointing. It may be more expensive than others but made our holiday that bit more special.

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“Not a 5* - 3* at best”

The Coco Ocean Resort & Spa is no longer a five-star hotel; it’s a three-star hotel that needs refurbishment. Our Superior Suite was outdated. The sun loungers are rusty with torn cushions. Much of the furniture dotted around the resort is grubby and old. The WiFi is abysmal, with a very weak sign… more

The Coco Ocean Resort & Spa is no longer a five-star hotel; it’s a three-star hotel that needs refurbishment. Our Superior Suite was outdated. The sun loungers are rusty with torn cushions. Much of the furniture dotted around the resort is grubby and old. The WiFi is abysmal, with a very weak signal and constant dropping. The breakfast area is like a school dining room. The Cane bar has no toilet and is dominated by the virtual golf screen. During our stay, we encountered several issues. The patio screen door’s runner was dislodged, and the mesh was not attached. Maintenance replaced the mesh but didn’t improve the door. The room door was swollen and stiff, requiring assistance to open. Hand towels were missing from the bathroom four times, despite our repeated reports to reception. Room service left finished dinner/snack plates outside guest rooms, attracting insects and cats. Long story short, these issues were finally resolved with the assistance of our Gambia Experience rep, Karamo, who spoke directly to the duty manager. I requested a towel for a day trip, but it wasn’t available when I asked. Then, I was told it would be available after breakfast with a deposit of 200 dalasi. When I went to collect it, I was told a deposit of 400 dalasi was required. I think it’s unnecessary to charge a deposit for a “5* resort”. Our room was adjacent to the steps down from reception, which was often used as a makeshift self-media runway for day guests posing for selfies and filming themselves walking down the steps. And the steps! Knowing from the brochure that the hotel has many steps, but, actually going up and down the steps to the beach, restaurants, pool, and bar can be challenging 😅 The staff were friendly, especially the pool staff. The food was good. Particularly the tempura and salads. The breakfast had plenty of variety. The resort could do with a few mixologist on duty! Overall, the stay at Coco Ocean was adequate, but I would not return.

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