Vital Hotel Frankfurt

“Concerns about hygiene during Covid-19 crisis ”

We arrived at midnight for just one night because we were travelling through. I read so many reviews and each one mentioned the hygiene was great. Even the negative reviews. We booked a panorama room with sofa bed and a double bed. It was a great room. All thanks to Abid who takes care of the hotel… more

We arrived at midnight for just one night because we were travelling through. I read so many reviews and each one mentioned the hygiene was great. Even the negative reviews. We booked a panorama room with sofa bed and a double bed. It was a great room. All thanks to Abid who takes care of the hotel guests during the night. We had a GREAT time at the swimming and recreation area (even though one staff member at the pool gave us a hard time - didn’t spoil our spirits) but unfortunately we had to checkout by midday. We were running slightly late (12:15), funny enough the hotel manager sent someone to knock on our door to see if we were checking out or not. We assured the staff member we were on our way. As we were checking the closets and under the beds if we forgot anything, we were shocked to see a very horrible and unhygienic condition under the sofa bed and double bed. It’s probably never been vacuumed or cleaned and that’s very worrying during the COVID-19 crisis. We asked to speak to the hotel manager, so-called TAMARA - not even sure that was her name because she refused to see or even speak to us. Shows how negligent and rude she is to hotel guests. For that reason we want to post this unhygienic matter and make everyone be aware to check under their beds or sofas at the Vital Hotel Frankfurt.

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“Very clean, friendly staff, great pools!”

We arrived Friday, June 19th, and the friendly receptionist explained the rules regarding COVID -19. Guests must wear masks when they are in common areas, not eating or drinking. Signs on the floor and in the elevators remind everyone. We were given "watches" which allowed us to be cashless. We… more

We arrived Friday, June 19th, and the friendly receptionist explained the rules regarding COVID -19. Guests must wear masks when they are in common areas, not eating or drinking. Signs on the floor and in the elevators remind everyone. We were given "watches" which allowed us to be cashless. We booked a deluxe room with half board. It was small, but very clean. The duvets and robes could use an upgrade. We brought pillows, because we like more than a regular pillow and a "throw" pillow. The mattress on the bed was excellent. I had my own robe and slippers, but my husband used a hotel robe. It had holes in the sleeves. The staff in the restaurant and bar wore masks. We ate one dinner in the restaurant and one in the bar. The food in the bar was better. Breakfast is served by the wait staff instead of buffet style. It was good. We had direct access to the Therme, though not every attraction was open. At this writing, there are no massages or steam room treatments, and the restaurant was closed. The gym and sauna are open. The waterslide was fun. I have been to Thermes I thought were nicer, but I still enjoyed myself. Just wish some of the pools had been warmer. The Therme doesn't appear to offer a nude pool area, although I'm sure the saunas are textile free. My favorite time was in the Panorama Bar, which offers views of the surrounding area. Although the music was not what I would ordinarily choose, we had fun. The booths are perfect for social distancing. I'd stay again.

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“Better than expected”

I usually expect a hotel to be ok, adequate and clean, nothing to write home about. I was pleasantly surprised. The room was very current, clean, modern yet comfortable. The water pressure was good. The double duvets were nice. The pool was comfortably not cold. The jetted pool was unfortun… more

I usually expect a hotel to be ok, adequate and clean, nothing to write home about. I was pleasantly surprised. The room was very current, clean, modern yet comfortable. The water pressure was good. The double duvets were nice. The pool was comfortably not cold. The jetted pool was unfortunately barely warm. The pool area had a water slide, fountain and other features that kid would like. The breakfast was fantastic, better than some breakfasts I've had to pay $50 or more for. Lastly, the staff at the front desk and in the restaurant were wonderful, interested in my needs, and genuinely friendly. Great experience. I'll definitely stay here again.

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