Relexa Hotel Harz-Wald

“Superb Service !!!”

I’ve always had very critical views about most German hotels when it comes to ‘SERVICE’ as I strongly believe most hotels in Germany, be it 5 star or otherwise, needs to work on their service mindset and friendliness especially towards non-European travellers. But, RELAXA HOTEL at HARZ WALD, was … more

I’ve always had very critical views about most German hotels when it comes to ‘SERVICE’ as I strongly believe most hotels in Germany, be it 5 star or otherwise, needs to work on their service mindset and friendliness especially towards non-European travellers. But, RELAXA HOTEL at HARZ WALD, was beyond my expectation and rather shocked me with their amazing and un-compromised attitude towards very friendly and able SERVICE MINDSET. This is truly a well managed hotel, with every member of the team displaying exceptional mindset towards making every traveller feel very comfortable. The Resident Manager of the hotel should be congratulated, he or she has done a fabulous job in inspiring the team. A special mention about Mr. Mathias Schoppe, very senior bar attendant at the lobby bar, who served all by himself a very large crowd who was always at the lobby bar. He was truly amazing, at his age, he served every customer with an amazing attitude although he was extremely busy making drinks, serving, billing, cleaning etc all by himself. What a guy. He epitomises service mindset. I recommend all Indians, Asians, South Asians and East Asians to book this hotel without any hesitation, don’t worry even slightly, this is truly an amazing hotel.

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“Nice fairly modern hotel with good spa area.”

Stayed for 2 night break with my mum. The hotel looks nice inside out. Pool is nice. Saunas also very nice. Gym was locked. Had to get a key of reception. The rooms were ok size but no kettle, or place to put the suitcases. Bit unusual for 4 Star hotel. Had to pay 20 Euro extra to get a bigger size… more

Stayed for 2 night break with my mum. The hotel looks nice inside out. Pool is nice. Saunas also very nice. Gym was locked. Had to get a key of reception. The rooms were ok size but no kettle, or place to put the suitcases. Bit unusual for 4 Star hotel. Had to pay 20 Euro extra to get a bigger size bed. So it was not cheap. Paid about 300 Euro for 2 nights withbreakfast. Bkfast was pretty nice but not special. The barman a young guy was very friendly. The reception staff were not that friendly. The staff in the restaurant seemed friendly. A good hotel with some little things that need improvement.

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“The room was ok but the food is appalling.”

I booked a three-night "romantic" break in December. This was to include breakfast and two four-course dinners and a buffet dinner. The hotel is right the other side of town from the bus stop where we had arrived from the train station. This is not ideal if you are travelling by public transport a… more

I booked a three-night "romantic" break in December. This was to include breakfast and two four-course dinners and a buffet dinner. The hotel is right the other side of town from the bus stop where we had arrived from the train station. This is not ideal if you are travelling by public transport and have to drag a suitcase through deep snow. This is however not the fault of the hotel, but just to warn you if you are planning a public transport arrival. The room was adequately sized and comfortable. It has a balcony that overlooked the woods which were quite pretty. The swimming pool was large, but quite cold with another, much smaller, warmer pool behind it. We avoided the sauna area as it has a no clothing policy which is standard throughout Germany and my poor British brain cannot cope with the whole getting naked with strangers thing. The restaurant was quite large but seems quite dated. We were shown to our table and presented a menu for that evening and the following evening. I looked down the menu for the following evening, the alleged "romantic meal for two by candlelight" to see there was fish on the menu for the main course. I have an allergy to fish so thought I should tell the staff that so they were aware they needed to make a change. The night of the meal, I reminded the staff again of my fish allergy and they said that they were aware. Five minutes later, the "amuse bouche" arrived. It was fish terrine. I said, again, I have a fish allergy to which I received the reply "stimmt" (exactly) at which point she picked up my plate and gave it to my husband. He didn't want it as he had eaten the one for him and said it was pretty disgusting. Thankfully the main course arrived without fish (after checking once more). It was a mushroom risotto which was more like a rice pudding. the food, all of it, was bland, overcooked and frankly horrible. I can cook better myself and I am not a trained chef. The absolute "piece de resistance" was the evening buffet. My word. I lifted the lid on every dish and felt repelled by absolutely everything that was contained inside. I ate cheese, as did my husband. I watched numerous people lift the lids to the dishes on the buffet table followed by walking up and down the line trying to decide which dish was the least unappealing. It was just bad. I feel I was cheated out of the 600€ I spent on this trip.

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