Boutique 003 Köln am DOM, Trademark Collection By Wyndham

“What I expected from a 3 star hotel.”

Given some if the other reviews, I was pleasantly surprised. Check in way easy and all the front desk staff spoke good English, making up for my poor German. The room was fine. Clean and everything worked. Mine faced away from the main road so was quiet. Breakfast was decent. Location was perfect f… more

Given some if the other reviews, I was pleasantly surprised. Check in way easy and all the front desk staff spoke good English, making up for my poor German. The room was fine. Clean and everything worked. Mine faced away from the main road so was quiet. Breakfast was decent. Location was perfect for the cathedral, station, old town and various sights and museums. I had one issue when, an hour after checking out I was mysteriously charged the room fee twice more on my credit card. I went back to the front desk straightaway and they sorted it out immediately without fuss.It seems that they have implemented an AI driven system for check out which had made this error. I would advise not trying to settle any room bills on this and just do it at the front desk instead. Either way my issue was managed promptly and efficiently.

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“An experience”

The location was really good and central, the staff was very helpful as we arrived and the day we left, we were also helped with a taxi back to the airport at short notice. The room was adequate for us as it had all we needed, bed, bathroom and tv. I will say the hotel was too warm for us so win… more

The location was really good and central, the staff was very helpful as we arrived and the day we left, we were also helped with a taxi back to the airport at short notice. The room was adequate for us as it had all we needed, bed, bathroom and tv. I will say the hotel was too warm for us so windows had to be kept open at night and outside noise was quite loud but expected as a busy city. Tbh we would stay again if ever in Cologne again.

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“Great location, poor security”

Absolutely perfect location – just a 2-minute walk from the cathedral and Christmas market and a 5 minute walk from the train station. Plenty of shops, pubs and restaurants nearby. The room was basic and quite small, but it was clean and fine for a short stay. There was no air conditioning, so I … more

Absolutely perfect location – just a 2-minute walk from the cathedral and Christmas market and a 5 minute walk from the train station. Plenty of shops, pubs and restaurants nearby. The room was basic and quite small, but it was clean and fine for a short stay. There was no air conditioning, so I can imagine the rooms becoming very hot in the warmer months. On the positive side, the shower had great pressure and temperature and we received fresh towels every day. The reception is manned 24/7 and the staff speak English. There is also somewhere to store your luggage upon check out. There was no protective sheet on the mattress, which didn’t feel very hygienic and the rooms are close together. Although I understand this can’t really be helped due to the building layout, it did make the stay noisy at all hours as you can hear every conversation, door bang, and general noise from neighbouring rooms. We also had an issue with the in-room safe. It broke while locked and when we mentioned it to the hotel staff, instead of someone coming to sort this, we were handed the master key that opens all guest safes. This was worrying, as it made us question who else might have access to the safes and how secure guests’ belongings really are. Because of this, we chose not to use the safe at all and instead locked our passports inside our suitcase for the entire stay. Overall, an excellent location but concerns around comfort, noise, and security. I’m not sure what is “boutique” about the hotel apart from the name, which feels a bit misleading.

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