Description
Facilities: The resort has a lift and features 285 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. T… more
Location: The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.
Meals: Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive.
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- Other
- Air conditioning
- Convention centre
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Entertainment
- Entertainment for adults
- Games room
- Karaoke
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Cloakroom facilities
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Poolside huts
- Private check-in / check-out
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Wedding service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 14642 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 14642 TripAdvisor reviews
F
Freddie C
16/05/2026
“Outstanding vacation”
My wife and I vacation at haytt zilara in cancun. We had a wonderful time. The service was excellent! The staff was very attentive! The food was excellent! The resort was clean and beautiful! The suite was excellent with a great view of the ocean. Very up scale luxury resort! We will return again.
J
Jamie g
16/05/2026
“Best Resort and Staff”
I was 1 of the lucky ones to be first to stay at the newly renovated Hyatt Zilara Cancun. I was in Cancun for a major surgery with a 10 day stay. With any renovations there are bound to be some small hiccups. The entire staff was all over fixing the small issues and did everything they could to ens… more
B
Brian F
16/05/2026
“Vacation 26”
Happy to see the renovations! And happier to see the great service has not changed! Also happy to see many things were left alone as they were already perfect!
C
Crystal K
Knoxville, Tennessee
16/05/2026
“Exceptional!”
Renovation was amazing and quite breathtaking! Sad to not see most of the staff return, however, the new staff was just as amazing! Luis and Rossy were great upon our check-in. They were waiting for our arrival and were very quick. Much better than years prior. Rosa and Ricardo were amazing at pier… more
4
446mannyr
16/05/2026
“AWESOME RENOVATION”
Great service and hospitality as always. Renovatios is AWESOME. Is hard to remember all names but here is the people that I will always remember Ligia (bar server) Onesimo(bell boy) Moises (beach bar server) Marcelino Abigail (coffee shop)
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 9
Cleanliness: 8
Room: 10
Facilities: 10
Location: 10
Breakfast: 9
Lunch/Dinner: 9
Quality/Price: 9
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