The Royal Cancun, All Suites Resort

“Quaint, Relaxing, Feel at Home Resort”

Quiet, relaxing resort with excellent staff starting with the bellman, Reynaldo, on arrival. Rooms and amenities are more than adequate, with all kitchen appliances needed. Villas are cleaned daily and the report grounds are immaculate maintained. However, the living room furniture is very uncomfor… more

Quiet, relaxing resort with excellent staff starting with the bellman, Reynaldo, on arrival. Rooms and amenities are more than adequate, with all kitchen appliances needed. Villas are cleaned daily and the report grounds are immaculate maintained. However, the living room furniture is very uncomfortable and needs replacement. The convenience store has a lot of groceries and other items, including beer and liquor There are a few pharmacies/drug stores nearby. We do not do the all inclusive as there some outstanding restaurants in the Hotel Zone (i.e.: Puerto Madero and Harry’s) specializing in Italian, seafood and steak. Ubers are available and reasonably priced.

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“Great time in Cancun.”

Awesome time. Did a kayak tour with Alex from the activities group. Went through the mangrove trees in the canal. Was a great day

“Great small cosy safe family place with suites”

Near perfect for my spry 85 year old mother, me (60 year old dad) and 11 and 13 year old kids meeting there from New England and New Mexico. Having a two bedroom suite on the beach for this price with food and drink was amazing. But best for us was being very close to a flat beach and a calm bay. W… more

Near perfect for my spry 85 year old mother, me (60 year old dad) and 11 and 13 year old kids meeting there from New England and New Mexico. Having a two bedroom suite on the beach for this price with food and drink was amazing. But best for us was being very close to a flat beach and a calm bay. We're not there for the food, it's fine, but it's not the ponit for us. But the kids loved being able to eat when they wanted independently, as much as they wanted, including room service. Snorkling on the pier had fish. Thomas Moore is fine for snorkling, scuba, etc. The Sands resort was also fun and included, with a nice big wave ocean, but we liked our little Royal Cancun better. Kids were safe on their own. If you're looking to party, or for lots of families, not so much, there's a lot of retired folks who own I think, but there were enough to get a nightly beach soccer game going for the kids. Our 3rd story room was quiet facing the kids pool and sunset. The people are friendly. We went twice so far. Grips? Not many. Bring an HDMI cable to hook up a laptop if you want streaming. Get sunblock and stuff in town, we took an Uber to Wallmart for some supplies. Personally I'd prefer less wait staff I feel pressured to tip a little, but it's not much pressure and I also don't need maid service every day or so much choice in food.

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“Disappointing food options.”

Room was good. Activity staff was great as usual, other staff members as well. The rolling food carts were a nice addition. We heard that the tables by the beach bar were a new dining option for dinner. We checked the menu, and it looked all right. We went to a table about 6:15. We were the … more

Room was good. Activity staff was great as usual, other staff members as well. The rolling food carts were a nice addition. We heard that the tables by the beach bar were a new dining option for dinner. We checked the menu, and it looked all right. We went to a table about 6:15. We were the only ones there except for a few people having drinks in their swim suits. The only waiter was the bartender who had served us drinks a couple of hours ago. No napkins or silverware was on the table. We asked if this was a restaurant, and the waiter said that it was. We placed our order. It arrived in a while, brought to us by the guy doing the grilling. Still no silverware and napkins, so we asked for them. Then we had to ask for salt and pepper. Finally, we asked for butter for our baked potatos. The waiter left and came back and said that there was no butter. I asked if this was a restaurant and he said "no." We have had a few bad experiences dining at Royal Resorts, but this was the worst ever. It was an embarrassment. We were the only customers while we were there. Here is what I cannot understand. Royal Resorts has been in business for 50 years, Holiday Inn probably far longer than that. In all that time, why can't anyone figure out how to run a restaurant at the resorts with good atmosphere, good service, good food and something that exceeded expectations rather than disappointed? As an owner, we are disgusted with the food scene at our resorts. It once was very good, not spectacular. It has continuously declined since the early years, and the only people who eat there are the all inclusive people because they have to. Please hire someone who can make our restaurants desirable again.

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