Crown Paradise Club Puerto Vallarta All Inclusive

“Crown Paradise Golden is nowhere near five stars”

Front desk needs to be more welcoming, the check-in process for early arrival was an absolute nightmare. We were made to feel like an inconvenience and were dismissed and ignored for HOURS without so much as a wristband or towel card so we could enjoy the resort prior to actually receiving our room… more

Front desk needs to be more welcoming, the check-in process for early arrival was an absolute nightmare. We were made to feel like an inconvenience and were dismissed and ignored for HOURS without so much as a wristband or towel card so we could enjoy the resort prior to actually receiving our room. We were also refused WiFi access until we received our room, yet the following Saturday one of us couldn’t login because the WiFi was out for about 12 hours (which was ridiculous…we were told “we’re working on it”, I’m certain was a lie because front desk and concierge do NOT do anything before 9am) and when they couldn’t figure out why she couldn’t login, they simply punched in another random room number and guest name so she could have access for our last day. Seriously! Why couldn’t they have offered that same courtesy the week before when we waited nearly nine hours in limbo before we could message loved ones about our arrival. This is absolutely not a five or even four star resort, even though they advertise as such. I’d give it 2.5 or 3 stars at best. Customer service is seriously lacking, huge disappointment. Food was mid, drinks were good but selection was slim. Servers and bartenders were all lovely though. The resort is a bit rough around the edges, it’s probably nearly 60 years old and could use a few simple upgrades to give it a facelift. With a few policy changes to make guests actually feel welcome, instead of giving off “I don’t give a 💩” and this could be a great resort. It does have great bones, we liked that it was smaller and very walkable, we loved that there were so many comfortable palapa daybeds and it was generally easy to find one on most days, we loved that there were various pool options, we also loved the music playlist at the rooftop pool 😊 I would only recommend this resort if you’re ok with three star and arrive after 3pm. We booked a WestJet Vacation with an early arrival and were not made welcome at all, WestJet should remove this resort from their booking options because this is not a 24 hour front desk resort like other 4-5 stars are.

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