Andaz Xintiandi

“Premium service and experience”

Excellent experience from location, room, meticulous housekeeping and evening turn down service to happy hour and breakfast.

“Never Regret to stay here!”

Good hotel to stay in Shanghai with good staffs and very convenient location to access all of the attractions and commute to airports and Train station

“Great location, but an Andaz let-down.”

Xintiandi area is amazing and to be steps from all the shops and restaurants is perfect. Our Andaz Attic suite however was disappointing. Andaz to us is modern art and design with luxury hotel touches. Lobby and check-in was pleasant, but our room was out-dated and oddly outfitted with an overk… more

Xintiandi area is amazing and to be steps from all the shops and restaurants is perfect. Our Andaz Attic suite however was disappointing. Andaz to us is modern art and design with luxury hotel touches. Lobby and check-in was pleasant, but our room was out-dated and oddly outfitted with an overkill of wood panelling. The closet doors and drawers were wonky and not aligned. The shower was entirely roughly stoned with moist seams - a housekeeping nightmare. A simple cheap privacy curtain/blind is outside the bathtub. The buttons for lights and window shades were so annoying and frustrating. We blame the interior designers for VERY questionable WTH choices. The suite, yes, large and spacious felt archaic and did not meet our Andaz expectations. I sound unappreciative but it's because it wasn't cheap. Definitely overpaid and felt ripped off. High time for a refresh, please. Or lower your rates, please.

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“Unacceptable Wi-Fi Ruins an Otherwise Well-Located Hotel (Globalist review)”

Starting with the positives: the location is perfect for tourists. While I would normally choose a Park Hyatt, the location of the Andaz was hard to beat for my family, who joined me on this business trip. The hotel itself has the typical Andaz vibe—relaxed, colourful, and informal. Reception is h… more

Starting with the positives: the location is perfect for tourists. While I would normally choose a Park Hyatt, the location of the Andaz was hard to beat for my family, who joined me on this business trip. The hotel itself has the typical Andaz vibe—relaxed, colourful, and informal. Reception is handled via floating terminals, similar to Andaz New York. In practice, this can feel quite chaotic, and there is no dedicated Hyatt Preferred Guest check-in. Regarding Globalist suite upgrades: I was assigned a “King Bed Deluxe” on a high floor, while other rooms such as the “Loft King” were apparently excluded due to “house policies.” This felt arbitrary, and I don’t believe individual Andaz properties should be making up their own rules within the Hyatt chain. There were no further Globalist perks to speak of. My status was never acknowledged, and there were no small gestures such as welcome amenities or chocolates in the room. The “happy hour” from 18:00–19:30 is offered to all guests at the main bar. A complimentary drink is nice, but the snacks were unremarkable (nuts and cookies only). Breakfast was a slightly chaotic experience, often involving waiting times. It is clearly geared toward Chinese clientele—which is understandable given the hotel’s main customer base—but there is no table service beyond coffee, resulting in a somewhat underwhelming, non-luxury experience. If possible, sit in the more relaxed room on the left (green wall); the other room can be very crowded and has a canteen-like feel. On the positive side, the staff were friendly and motivated. The rooms (we had two) are starting to show their age: scuffed wooden furniture and walls that could use a fresh coat of paint. Be sure to request a high floor to minimise street noise. The main issue, however—and a deal-breaker for me—is the Wi-Fi for non-resident internet users. This problem has been widely reported on Tripadvisor and elsewhere, and unfortunately it is very real. With or without a VPN, the connection is either extremely slow, constantly dropping, or not working at all. I needed to work and seriously considered checking out on day one. Being provided with a private router in my room did not meaningfully improve the situation. For that reason alone, I will not return and cannot recommend this hotel. If you need reliable internet for work, stay away. Tourists are better off using an eSIM—but even then, the situation is frustrating and, quite frankly, unacceptable in 2026.

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