Four Seasons Resort Whistler

“Superior Experience at The Four Seasons Whistler”

Truly awesome experience at the Four Seasons in Whistler. Every interaction was warm, genuine and helpful. Our Guest Relations Advisor, Dominique, not only ensured every request was easily addressed, but she did it with a smile - can't say enough about how impressive Dominque and the rest of the cr… more

Truly awesome experience at the Four Seasons in Whistler. Every interaction was warm, genuine and helpful. Our Guest Relations Advisor, Dominique, not only ensured every request was easily addressed, but she did it with a smile - can't say enough about how impressive Dominque and the rest of the crew were throughout our stay. We booked the Alpine Suite, which I would highly recommend if you want space and a washer/dryer (helped with packing lighter). The housekeeping team (shoutout to Eduardo) made sure our room was pristine at all times. Breakfast offering via the buffet was quite robust and high quality. The private shuttle to and from Whistler is readily available and couldn't be easier. The walk to Whistler is a very manageable 10 minutes, but we had rainy weather, so we regularly opted for the shuttle. Ski concierge was great - well staffed, centrally located and organized. Spa treatments were very good and staff was great. If I had one offering of constructive feedback it would have to be the spa amenities. There is a standalone sauna outside, but it was packed during peak times and somewhat removed from showers and steam room. Also, no options for contrast therapy (i.e. cold plunge adjacent to heat therapy), which is becoming a standard at large 5-star properties. Loved the outside bar next to the pool. Staff was attentive, fun and fast to serve. Overall, I'd say this is the top ski resort hotel we've stayed in. Better than the 5 stars we've stayed in at Lech, Zermatt, Deer Valley, Aspen, Beaver Creek, Gstaad and Jackson Hole. During every vacation, towards the tail end, we began planning for our next vacation. We generally seek to not visit any location twice as we want our kids to experience as many different cultures/locations as possible. This may be an exception as we concluded 'the Four Seasons Whistler is so nice, why go anywhere else.'

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“Not 5 star…”

We chose to end our Canadian holiday at the Four Seasons, drawn by its reputation for luxury and first-class service. While there were certainly highlights, the overall experience did not consistently meet the high expectations that come with the brand. The Positives: • Accommodations: The room wa… more

We chose to end our Canadian holiday at the Four Seasons, drawn by its reputation for luxury and first-class service. While there were certainly highlights, the overall experience did not consistently meet the high expectations that come with the brand. The Positives: • Accommodations: The room was beautiful, featuring a cozy fireplace, a comfortable sofa, a balcony, and a spacious, inviting bed. • Service Highlights: The check-in process was excellent; the front desk agent was professional, welcoming, and thorough in explaining the hotel’s amenities. Additionally, the housekeeping team’s turndown service was wonderful, especially in how they handled our sofa bed setup each evening. • Dining: The restaurant staff were exceptionally friendly. A special shout-out to Megan, who provided fantastic service during breakfast; she was patient and kind with our children. The food quality was high, which we appreciated. Areas for Improvement: • Arrival Experience: Upon arrival, the "Valet Only" policy ($58/night plus tax) felt exclusionary. We felt completely ignored by the valet team while other guests were prioritized, eventually forcing us to unload our own vehicle. • Facility Maintenance: The pool area, while looking spectacular in online photos, was disappointing in person. The surrounding deck is cracked, dirty, and uneven, and the pool tiling is discolored and rough. It simply does not reflect a five-star standard. • Service Consistency: The valet team’s performance consistently fell short of five-star expectations. Throughout our stay, we were rarely acknowledged or greeted while waiting for the shuttle, and there was a noticeable sense of favoritism toward certain guests. • Dining Policy: While we understand premium pricing, the automatic 18% gratuity surcharge for parties of six (including children) feels excessive. It removes the voluntary nature of tipping and diminishes the incentive for staff to go above and beyond. Conclusion: While we are glad to have experienced the Four Seasons, we likely would not return. We believe there are other properties that offer a more consistent, guest-focused experience at this price point.

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“Fairmont is the better Whistler choice”

Stayed here for a week for a ski trip. The hotel and its service is very nice. Everyone we encountered on property seemed genuinely interested in our stay. The hotel itself is average. The pool area needs a refresh, the bar/restaurant scene is average. (Although I will say the buffet breakfast is 1… more

Stayed here for a week for a ski trip. The hotel and its service is very nice. Everyone we encountered on property seemed genuinely interested in our stay. The hotel itself is average. The pool area needs a refresh, the bar/restaurant scene is average. (Although I will say the buffet breakfast is 10/10). The location is just close enough but not close enough to ski concierge. The house car service is an amazing idea but we waited multiple times double and triple the expected time communicated. The housekeeping was average and turndown below average. All in all a nice property but not at the Four seasons level I’ve experienced at other properties.

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