Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible fac… more
Meals: The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. Special extras await all-inclusive guests – snacks as well as a selection of alcoholic and non-alcoholic beverages. Breakfast, lunch and dinner are available.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Dance hall
- Games room
- Karaoke
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Barbecue
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Heated pool
- Ice maker
- Indoor pool
- Iron
- Library
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Poolside huts
- Porter
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- Menu for diabetics (on request)
- Restaurant guide
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Mini golf
- Snorkelling
- Surfing
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible lobby
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 36 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa Del Carmen/Playacar
Showing 4 featured reviews out of 36 TripAdvisor reviews
Y
yumins2020
Plano, Texas
13/05/2026
“Peaceful retreat in an upscale resort”
Alila Mayakoba was recently renovated (previously Andaz). Facilities were great and well maintained. We were upgraded as Hyatt Globalist to a suite with a private plunge pool, which was really nice to have and made our stay beyond our expectations. The resort was very calm and peacful, with no loud… more
F
Fouad O
29/04/2026
“Amazing family trip.”
A wonderful family vacation spent at the Alila, Mayakoba We had such a lovely time at the Alila, Mayakoba. We truly didn’t want to leave. Everything was amazing from the moment we stepped foot onto the property and the warm welcome from Luis at the front desk with the refreshing drinks to the gre… more
J
jlcohen
Boston, Massachusetts
27/04/2026
“For rest and relaxation and pampering too, just what the doctor ordered!”
Best hotel stay that I can remember. I don’t want to raise expectations that will only lead to disappointment but beautiful property, great hotel suite, the best staff ever and all located in paradise!
W
wdywtgt
27/04/2026
“Would visit again”
Loved the renovated rooms. Hard product is on point. The lagoon pool was closed as well as some restaurants. Although some staff forgot requests and had to follow up, most of the staff were very friendly and helpful in recommending places to visit. A boat tour of the area was very fun as well as th… more
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