Moon Palace The Grand - Cancun

Moon Palace The Grand - Cancun

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Moon Palace The Grand - Cancun

Cancun - Chetumal Km 36.5, Cancún - Riviera Maya, See map | PALACE RESORTS

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Very popular destination!

5 properties have been booked in the last 15 minutes in Cancun

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Latest reviews of the property

9,4 Excellent
Rating 4,7 around 5 for travellers of Tripadvisor

Excellent

Based on 14886 reviews

Rating 4,6 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 4,5 around 5 for travellers of Tripadvisor

Location

Rating 4,6 around 5 for travellers of Tripadvisor

Rooms

Rating 4,5 around 5 for travellers of Tripadvisor

Service

Rating 4,2 around 5 for travellers of Tripadvisor

Value for money

Rating 4,6 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for being in a quiet and peaceful area

Showing 5 featured reviews out of 14886 TripAdvisor reviews

H

Harold V

13/05/2026

Rating 5 around 5 for travellers of Tripadvisor

“Thomas’ 1st Vacation”

Great food and a very family friendly hotel. The waterpark was perfect for my 8 month year all. Kids of all ages had somewhere to play. I want to thank Cecilia from the lobby for helping with all our reservations and making sure our stay was exactly what we wanted.

R

ReeceDeLeon

San Jose, California

12/05/2026

Rating 5 around 5 for travellers of Tripadvisor

“Amazing resort!”

where do I begin? we arrived early in the morning around 745am (red eye flight) and we got checked in right away. This is the nice part with this resort, no room available yet but once checked in, you can leave your luggage with the bellboys and feel free to start enjoying your vacation! The Grand… more

D

Dave v

Jackson Hole, Wyoming

12/05/2026

Rating 5 around 5 for travellers of Tripadvisor

“2 days at the grand”

We spent 2 days at the Grand at the Moon Palace. We hung out at the pool outside of Cusco both days. Edgar was very friendly, helpful, and a good spanish teacher for poolside service. David was an excellent bartender and also helped us perfect our Spanish speaking.

T

tim w

11/05/2026

Rating 5 around 5 for travellers of Tripadvisor

“Moon Palace Delivered an Exceptional Family Experience”

Our stay at Moon Palace was outstanding, and our family came home talking about what a great experience we had. The resort itself is beautiful, but what really made the trip special was the people. Everywhere we went, we encountered staff who were friendly, attentive, and clearly took pride in crea… more

K

kims405

Raleigh, North Carolina

12/05/2026

Rating 4 around 5 for travellers of Tripadvisor

“Excellent hotel- fabulous service”

We always enjoy our time at Moon Palace. Best service anywhere 😀. Especially love the staff at the Unique Day Club. Allison, Anabel, Ernesto, Damien, Charly are all great ! The Golf Cart drivers are also wonderful- especially Florencio who has taken care of us many times. The staff and service … more

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

About the property

Description

Facilities: The resort has a lift and features 4060 rooms, including 2031 double rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistanc… more

How to arrive

Cancun - See map

Location: This beach hotel is located in Cancun.

Facilities and services

Meals: Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request.
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Other
Air conditioning
Heating (free of charge)
Additional services
Dry cleaning service
Laundry
Laundry Service
Lift
Maid
Tumble dryer
Reception
24-hour reception
Concierge service
Multilingual staff
Porter service
Entertainment
Aerobics
Bowling
Computer room
Consoles and video games
Dance hall
Dartboard
Disco / DJ
Entertainment
Entertainment for adults
Games room
Pool table
Shops in hotel
TV lounge
Parking
Nearby free parking
Nearby parking
Outside parking
Parking
Security-controlled parking
Valet parking
Smoking
Smoke detector
Smoking area
Wi-Fi
Complimentary Wi-Fi
Services
24-hour gym
Balcony
Banquet and event room
Bike rental
Breakfast in bed
Café
Car rental
Cash machine at the hotel
Chapel
Cloakroom facilities
Coffee machine
Conference centre
Currency exchange
Doctor
Fax/photocopier
Fireplace
Garden
Hair dryer
Hair salon / beauty centre
Hairdresser / Barber
Heated pool
Indoor pool
Iron
Ironing equipment
Lazy river pool
Lockers
Luggage storage
Luggage storage
Medical service
Meeting room
Newspapers
Pool games
Private check-in / check-out
Public bathroom
Rooftop pool
Room service
Safe
Sale of tickets
Sale of tours
Security
Serviced office
Sun terrace
Terrace
Trouser press
Wake-up call service
Wedding service
Children
Babysitting service
Childcare
Children´s entertainment
Cot
Game area
Kids' audiovisual material
Kids' board games
Kids' playground
Kids' pool
Kid´s club
Swimming pools
Children’s playground
Children’s pool
Poolside parasols
Poolside sun loungers
Bars
Bar
Beach bar
Coffee shop
Coffee/tea in public areas
Pool bar
Snack bar
Restaurants
Breakfast buffet
Buffet restaurant
High chairs
Kids buffet
Menu for diabetics (on request)
Rooms for events / banquets
À la carte restaurant
Gym and SPA
Gym
Jacuzzi
Massages
Sauna
Spa
Turkish bath
Activities
Bike rental
Diving
Golf course
Golf course within 3 km
Mini golf
Snorkelling
Table tennis
Tennis court
Water park
Accessibility
Facilities for people with disabilities
Wheelchair access
Wheelchair-accessible room
Check-in/Check-out
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method: #{ paymentMethods }
Payment date: #{ depositTime }
General
Number of people: #{numberOfPersons}
Floor: #{floorNumber}
Tourism register number:
#{ registryNumber }
Our rentals include:
Utilities
Cleaning
Admin fees and taxes
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Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Tourism register number:

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Taxes included in the final price

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Frequently asked questions about Moon Palace The Grand - Cancun

  • Why does Moon Palace The Grand - Cancun stand out?

    Featured services include Air conditioning, Heating (free of charge), Laundry Service, Maid. See full list of services at Moon Palace The Grand - Cancun.
  • Yes, it has Children’s playground, Children’s pool, Poolside sun loungers, Poolside parasols.
  • Moon Palace The Grand - Cancun has Buffet restaurant, Menu for diabetics (on request), Restaurant, Kids buffet, Rooms for events / banquets, Breakfast buffet, À la carte restaurant, Breakfast, High chairs, , Gluten-free menus.
  • Yes, the Moon Palace The Grand - Cancun has Nearby parking, Nearby free parking, Outside parking, Parking, Security-controlled parking, Valet parking, Garage.
  • Guests staying at Moon Palace The Grand - Cancun have these options for keeping fit: Turkish bath, Gym, Jacuzzi, Massages, Sauna, Spa, Turkish bath.
  • Yes, Moon Palace The Grand - Cancun has Complimentary Wi-Fi.
  • Yes, check-in at Moon Palace The Grand - Cancun is from 3.00 pm and check-out is by 12.00 pm.
  • Guests at Moon Palace The Grand - Cancun say: Great food and a very family friendly hotel. The waterpark was perfect for my 8 month year all. Kids of all ages had somewhere to play. I want to thank Cecilia from the lobby for helping with all our reservations and making sure our stay was exactly what we wanted.
  • You can easily get to Moon Palace The Grand - Cancun with the following directions: Location: This beach hotel is located in Cancun.
  • The exact address of Moon Palace The Grand - Cancun is Cancun - Chetumal Km 36.5, Cancún - Riviera Maya,
  • Moon Palace The Grand - Cancun is part of the PALACE RESORTS chain.
  • Cancun
  • None - None
  • 0 Adult
  • 1 Room