Moon Palace The Grand - Cancun

“Amazing resort!”

where do I begin? we arrived early in the morning around 745am (red eye flight) and we got checked in right away. This is the nice part with this resort, no room available yet but once checked in, you can leave your luggage with the bellboys and feel free to start enjoying your vacation! The Grand… more

where do I begin? we arrived early in the morning around 745am (red eye flight) and we got checked in right away. This is the nice part with this resort, no room available yet but once checked in, you can leave your luggage with the bellboys and feel free to start enjoying your vacation! The Grand Buffet is amazing, so many choices to select from. All varieties of food, I'd be hard pressed if you didn't like any. It is like a feast in there. There were other restaurants we found out was open too, The Caribeno, and Cusco. Amazing amazing food, fresh fruits, omelettes for days. The Grand has pools all over the resort, the water park has a lazy river and a wave pool. My family like it there, perfect place after breakfast. And I mean if breakfast is not enough =) they start serving lunch at 11am with their pool menu. Great selection too. Buffalo chicken wings, tacos, ceviche, loaded nachos, those are my go to! Pair it mango tango, or riviera maya (drink), well hello hello. Pool Concierge is the best, they are always welcoming. 100% they will find a lounger for you and your family. There will always be that guest who thinks they got towel game waking up 6am to reserve their spots, nah, it is discouraged at this resort which is nice. I met a few, Carlos Pineda, Juan Carlos Plata, Hector, Damian, Jose 'Chop' and Alejandro. Thank you very much for taking of our family! There were so much to do in this resort, biking, tours, spa, amazing spa!! and then the restaurants!! Oh my... lets start with my favorite, The Grill- JC!! He was our waiter, he made our dinner so much fun. Answered our questions and had our orders quickly. The meat cuts, yummy, try this next time- sweet bread. Request it to be crunchy. The best! It is not an actual bread. Caribeno for lunch- oooh, the fried fish. always!! seafood soup is so good for hangovers =) chef karla andrea, Ignacio, Carlos, Nilza, Lluvia.. you all had been very wonderful. The attention to detail is superb! thank you. Tavola/Circus Circus- My kids favorite!! Pizza, fresh bread- oil and vinegar, mussels and pasta? get out. Such an amazing food. Manuel and Chef Karla, once again, you are awesome!! and Esther! of course, thank you. Habibi- never miss this restaurant. shakshuka, kachapuri... and a belly dancer?! be ready. Pablo, you always give that warm smile. Thank you for your hospitality. Last, but always the best, 5 star butlers! thank you. Viviana, Luis, Aldryn, Israel, Osvaldo. Thank you!!!

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“2 days at the grand”

We spent 2 days at the Grand at the Moon Palace. We hung out at the pool outside of Cusco both days. Edgar was very friendly, helpful, and a good spanish teacher for poolside service. David was an excellent bartender and also helped us perfect our Spanish speaking.

“Moon Palace Delivered an Exceptional Family Experience”

Our stay at Moon Palace was outstanding, and our family came home talking about what a great experience we had. The resort itself is beautiful, but what really made the trip special was the people. Everywhere we went, we encountered staff who were friendly, attentive, and clearly took pride in crea… more

Our stay at Moon Palace was outstanding, and our family came home talking about what a great experience we had. The resort itself is beautiful, but what really made the trip special was the people. Everywhere we went, we encountered staff who were friendly, attentive, and clearly took pride in creating a memorable experience for guests. One of the biggest highlights for our family was the Playroom. Blanca and her team were phenomenal. Our kids felt comfortable there from the very first visit, and what we expected to be a one-time activity quickly became something they wanted to do every day. Daniela did a wonderful job explaining everything when we first arrived, Sonia remembered our children each time they visited, and Katherine was equally kind and engaging. The entire team was fantastic. The “candy lady” and the surprise visit to our room were huge hits, and our kids are still talking about both. We also had several standout experiences around the resort. Antonio at the water park was excellent, and Rudy was always cheerful and made a point to check in with us regularly. Dining was another area where Moon Palace really impressed us. The Circus Restaurant was a family favorite, with great food and exceptional service. Jade was equally memorable. The food was excellent, and the staff did a fantastic job making dinner easy with young children. They brought out our kids’ meals right away, which made the experience much more enjoyable for our family. They also gladly provided fresh sliced cucumbers when we asked, and even arranged vanilla and chocolate ice cream for our children even though those flavors were not listed on the dessert menu. That willingness to go the extra mile made a big difference. Housekeeping was consistently thorough and thoughtful, checking to make sure we had everything we needed. The bell staff was warm and welcoming when we arrived after a long trip and equally helpful when it was time to head home. In-room dining was also excellent—always punctual, with hot food and consistently high quality. We had one minor issue with front desk communication regarding rollaway beds and a few questions during our stay. After mentioning it in the mid-stay survey, the resort responded in a way that genuinely impressed us. The Entertainment Department and Playroom team went above and beyond to make sure we felt taken care of. We were already having a fantastic vacation, but their response reinforced that we had chosen the right place for our family. A sincere thank-you to Blanca, Daniela, Sonia, Katherine, Antonio, Rudy, and everyone else who helped make this trip so memorable. We left with wonderful memories and hope to return in the future.

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“Excellent hotel- fabulous service”

We always enjoy our time at Moon Palace. Best service anywhere 😀. Especially love the staff at the Unique Day Club. Allison, Anabel, Ernesto, Damien, Charly are all great ! The Golf Cart drivers are also wonderful- especially Florencio who has taken care of us many times. The staff and service … more

We always enjoy our time at Moon Palace. Best service anywhere 😀. Especially love the staff at the Unique Day Club. Allison, Anabel, Ernesto, Damien, Charly are all great ! The Golf Cart drivers are also wonderful- especially Florencio who has taken care of us many times. The staff and service is what makes the experience great!

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