JAZ Elite Palace - Adults-Only (16+)

“Beautiful hotel with amazing staff”

We had the best holiday here, wonderful staff everywhere, absolutely spotless hotel, spacious rooms and excelllent food. We are already looking forward to a return visit next year.

“An amazing place”

Once again an amazing 10 nights at the jaz elite staff always have an amazing smile and can’t do enough for you, The food is good and plenty could be a little bit hotter or maybe a microwave for you to warm up would be nice. Beach is wonderful this is what brings us back already looking for Octobe… more

Once again an amazing 10 nights at the jaz elite staff always have an amazing smile and can’t do enough for you, The food is good and plenty could be a little bit hotter or maybe a microwave for you to warm up would be nice. Beach is wonderful this is what brings us back already looking for October definitely booked for next yr My only negative view is that you have to pay for the drinks in the fridge which I feel is wrong when you are on an all inclusive I have visited many hotels in Egypt and this is the first time we have had this. Thank you to all the staff

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“Amazing service at this gorgeous hotel”

Honestly an outstanding holiday! Service is exceptional in every aspect but I found the catering particularly above and beyond. Being gluten free I was fully catered for with the chef Mohamed Arafa being particularly friendly, helpful and accommodating telling me what I could eat safely and even ma… more

Honestly an outstanding holiday! Service is exceptional in every aspect but I found the catering particularly above and beyond. Being gluten free I was fully catered for with the chef Mohamed Arafa being particularly friendly, helpful and accommodating telling me what I could eat safely and even making me bespoke meals... I couldn't have asked for anything more. The food was high quality and delicious! The guy who looked after our room, Abd Allah Mohamed, gave exceptional service... Nothing was too much trouble at all. He really was friendly, warm, welcoming and helpful. Honestly wouldn't hesitate to recommend this hotel and I'll definitely go back.

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“Re-branding visit”

Decided to have a last minute stay, having had a perfect time at this hotel on many occasions. As usual we were given a very warm welcome by the staff, the friendly service and eagerness to help was apparent throughout our stay, nothing was too much trouble. As returners, we were honoured to be i… more

Decided to have a last minute stay, having had a perfect time at this hotel on many occasions. As usual we were given a very warm welcome by the staff, the friendly service and eagerness to help was apparent throughout our stay, nothing was too much trouble. As returners, we were honoured to be included alongside other guests to a planting ceremony in the garden area, which is undergoing a new colour scheme. It will be lovely to return in future to see how our plants are flourishing. We are sorry to see that the flame trees have been trimmed back harshly, there are obvious reasons for this, but it was always lovely seeing them in full bloom in April/May. There are so many staff that we could mention who looked after us so well, but a special mention must go to Toto, a member of the beach bar staff who looked after us with drinks and ice creams, and was a pleasure to chat with. Ahmed from housekeeping, block 3 upper floor was excellent in making up our room early each day, promptly delivering towels and providing amazing towel art. Also the spa staff, where I enjoyed some indulgent treatments. We were curious to know what changes had been made following the change of name to the Jaz Elite, and were intrigued whether any adjustments had been introduced to reflect the title of Elite. It could be said that it is early days, and perhaps more improvements will follow, the only apparent change that we could see was that the room furniture had been repainted plus there is now a supply of bottled toiletries in the bathroom. Also on the beach, there is a roll out of refurbishing umbrellas with what appears to be coconut fibre, these look rather exotic, but my concern is that they increase the shade area, possibly reducing personal space if beds are pulled out into the sunshine. We were happy with the range and quality of food in the buffet restaurants, however we found that the relaxation of the dress code in the main restaurant seem to encourage some guests to push this to the limit by wearing beach wear in the evening, with some appearing quite scruffy. There are also a few guests who actually come to the restaurants for lunch having just come out of the water, damp seats are unacceptable and disrespectful to the diners who may follow them, also for the staff who are keen to ensure that the restaurants are kept clean and tidy. Enjoyed four nights over our stay in the a la cartes, I had a brilliant birthday celebration in the Ali Baba, the new additions to the menu are delicious. As the hotel is quite a few years older than most in Sharm, it has been going through a period of refurbishment, |I had suggested a new colour scheme for the main drapes and bed runners would provide an instant update, and perhaps a more colourful choice of wall art as well, hopefully this is on the agenda. We did have a few maintenance issues that had to be dealt with, the door card reader developed a fault and had to be replaced and we had a trickling water issue on pulling the flush which we eventually managed to sort, but still remained an issue throughout our stay. There are a few areas which we personally feel need improving, the upper swimming pool tiling is looking rather untidy having been patched, however a major replacement would probably mean a complete shutdown. From a personal perspective we have noted a few little features that have disappeared over the years that made this hotel special, ie fruit kebabs on the beach and pool, the lovely aroma of scented incense was no longer apparent in the main reception and in the ladies toilets, together with the lack of small flower arrangements, no rugs were put down on the seating for the show in the arena. During our stay there was the absence of a gala gathering for guests, usually hosted by the General Manager. Whilst we appreciate that Mr Hossam is a very busy man, we felt it would have been nice if he would have taken the opportunity to engage more with guests, particularly as Mr Salah, his very helpful assistant was away on vacation. However, Youssef and Madonna were on hand to solve any issues, as well as other team managers and we are very grateful that they are able to put right any issues. We usually partake in activities on the beach, particularly boccia. We had many entertaining games with a multiple nationalities, language was certainly not a barrier, it was laughs all around whether you won or lost the game. The Magic Life animation team try their best but rather inconsistent when it comes to organising events, as they often just disappear when we they are needed to keep the score or explain rules to newcomers. Also, as has happened during previous visits, the staff are forever changing, with some having little grasp of English. We did have a few issues regarding the behaviour of some overbearing and noisy guests which was unacceptable and spoilt a couple of days for us. Despite the staff trying to assist them, a very large party arrived later in the morning intent on all wanting to sit together despite the lack of space under one umbrella. They ignored the beach management and started to drag sunbeds across the beach to the umbrella behind us, instantly encroaching onto our area, to the extent that we could not move our sunbeds. This got worse during the day with members of this party actually drawing up their beds under our shade when it got too hot for them. Not wanting to risk a personal confrontation and create an uneasy atmosphere we asked the beach staff if they could possibly find more room for them, as we did feel it unfair to have to move ourselves. Ideally we felt that each umbrella should be limited to six beds and space be found elsewhere. The following day the party found themselves split up, but unfortunately made it clear that this was not to their liking, and started moving beds back again. At this point we found that we were being intimidated and chose to move ourselves, only for them to spread out further and two of the members started throwing a ball around in front of us. This not only disrespected us, but also disrespected the beach staff who had done their very best to accommodate them. Perhaps it should not have bothered me as much as it did, but it just made me sad how some guests can ruin it for others with their behaviour and make it difficult for the hard working staff. I feel this is a fair review of our visit, any negative issues have not put us off, and we are hoping that on any future visits, we will not encounter any problems of this nature.

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