Hotel Riu Palace Tropical Bay - All Inclusive

“The PEOPLE who worked there”

I took my kids,grandkids for a week. Let me say the best part was the staff, especially Tracy and Jackie. They made us all feel like family. The resort had everything you can think of. Unbelievable how everyone working there treated us. I have been to the Caribbean 14 times and this was on the top … more

I took my kids,grandkids for a week. Let me say the best part was the staff, especially Tracy and Jackie. They made us all feel like family. The resort had everything you can think of. Unbelievable how everyone working there treated us. I have been to the Caribbean 14 times and this was on the top of my list. Probably the best attention to the guests.

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“Meh”

First all inclusive, and not really my thing. Our first room had a horrible smell. Mold, mildew, etc. front desk accommodated switch. Food was less than impressive. Bartenders were great fun. Waitstaff very friendly. Beautiful beach, but it’s Jamaica, so goes without saying.

“Beautiful location and beach-wonderful staff!”

This resort is in a beautiful location, stunning views! The beach could not be any better, very small waves and beautiful turquoise colored water! The food was pretty good, although like always got to be monotonous after a few days. They had a lobster night wow-excellent! We were disappointed t… more

This resort is in a beautiful location, stunning views! The beach could not be any better, very small waves and beautiful turquoise colored water! The food was pretty good, although like always got to be monotonous after a few days. They had a lobster night wow-excellent! We were disappointed that the ice cream machine was only working 2 of the 7 days that we were there, we love the soft serves! Also the coffee machine (bean to cup) in the Pier 24 was not working the whole time we were there, they had one other machine so you could use that one. It seems the maintenance on these machines has to be learned a little better. We loved the Jamaican people, the staff was so accommodating in most instances. I might add that if you walked up to the bar by the pool it was a long wait to get the staff to notice you, I think it was because they had to first serve and make drinks for the people in the swim up area. We loved the entertainment staff, especially Zeus!!! he was so friendly and outgoing, always acknowledged us when we bumped into him, they work very hard, I hope they are well taken care of and paid well. We left tips whenever and wherever we went. One thing was a little put-off-ish about the tipping for maid service. We didn't know you actually had 2 maids, one in the morning and one in the late afternoon. On our last evening there was a knock on the door, we were sitting on the balcony so didn't hear it at first, as I got up to answer she had just let herself in-I didn't care for that, don't think you should just let yourself in a room late afternoon, what if we had been napping or doing something else?? Anyway, she proceeded to tell me that she was the afternoon maid and did I notice how she turned down my bed etc-obviously looking for a tip-I did give her one and thanked her for the work she did for us but... Oh, our toilet gave us issues but my husband would just take the lid off and do what needed to be done and on we'd go-ha-some maintenance issues around the property that could be looked into I guess. The reservation system for the restaurants through the app is a total failure-good luck with getting in anywhere! Overall a great place and would recommend that people give it a try at least once, we probably would try a different resort next time though!

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