Baglioni Hotel Regina Rome

“Service Made The Difference”

Our stay at Baglioni Hotel Regina was exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—from check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly f… more

Our stay at Baglioni Hotel Regina was exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—from check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable. One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback. The interior layout and design of the hotel reflects a classic, traditional Roman architectural style. This is a boutique luxury hotel, so don’t expect a massive mega-resort atmosphere. Instead, it offers a more intimate and elegant experience. During our two-week stay, we experienced two different rooms. We initially stayed in Suite 212, which was spacious and very quiet at night, but it felt somewhat outdated. The floors were consistently dusty, and the bathroom was in need of some repairs, especially the clogged shower heads. Later, we stayed in Room 126, which was noticeably more modern, cleaner, and had a much better functioning shower. The hotel is perfectly situated on the prestigious Via Vittorio Veneto, directly across from the U.S. Embassy. While there isn’t a tremendous amount within immediate walking distance, major attractions such as the Vatican, the Colosseum, and the train station are all within about a 15-minute taxi ride. One piece of advice: be cautious with taxis and confirm the fare beforehand, as some drivers may try to overcharge tourists. Overall, Baglioni did not disappoint. While the rooms were a bit hit-or-miss, the exceptional service more than made up for it. We would absolutely stay here again and highly recommend it to anyone visiting Rome.

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“Outstanding comfort and service.”

This is a superb hotel in every respect. It is a true expression of Roman hospitality. We were greeted by a most friendly and efficient reception team who saw us well settled into our room. We went to the bar for a drink and snack where the service was friendly and efficient. The rooms are opulent … more

This is a superb hotel in every respect. It is a true expression of Roman hospitality. We were greeted by a most friendly and efficient reception team who saw us well settled into our room. We went to the bar for a drink and snack where the service was friendly and efficient. The rooms are opulent and comfortable, though the bathroom was a little small. I found this unsurprising in an old building. The public rooms somehow manage to be grand and cosy. Over our week’s stay I became used to the friendliness of the staff and their willingness to answer any questions, make recommendations, ask how our activities had gone and generally their willingness to give us a good time. Two incidents summed this up. We commented that there was little choice for a vegetarian on their restaurant menu. Within an hour we had a call from the restaurant manager with a list of proposed dishes which they were willing to produce. That was most impressive. The second incidence came on my birthday. I had not told them it was my birthday as I genuinely didn’t want a fuss made (I’m too old!). Of course, once they registered our passports they would have noticed the date. At breakfast, they waited until I’d eaten then brought me a beautiful little cake. I was very touched, thanked the staff and moved on. During the afternoon, unannounced, room service arrived… a very good bottle of Prosecco and some extremely good chocolates from the management. I was bowled over. Finally, as we were leaving for the airport, we were given two little boxes of chocolates for the journey. You don’t have to travel a huge amount to get cynical about levels of comfort and customer service. Very many hotels I’ve been to would do well to copy the Regina’s practice. Thank you, all of you, for making a good holiday great.

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“Classic place that won’t disappoint”

This is a classic old hotel, in a great neighborhood. Quiet area by and large, safe to walk in , and friendly staff. It’s old school comfortable. Lots of history on via veneto. Nice rooms , not modern, but clean and nice, nice breakfast room, and lots of rooms with patios. I’ve stayed all around… more

This is a classic old hotel, in a great neighborhood. Quiet area by and large, safe to walk in , and friendly staff. It’s old school comfortable. Lots of history on via veneto. Nice rooms , not modern, but clean and nice, nice breakfast room, and lots of rooms with patios. I’ve stayed all around this neighborhood, this holds up.

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“Don’t be fooled by the impressive entrance…”

I am a frequent traveler. Over my eight days in Rome I stayed at three different hotels. The Baglioni Regina is the most over rated hotel I’ve ever booked. What I received for $1200 a night was subpar and without precedent. Steer clear of this hotel.