Hotel Cristallo

“Warm and welcoming”

First and foremost, the owner hostess, and her husband are extremely accommodating and helpful. The meal plan included with the room was excellent.. huge breakfast bar with à la carte eggs. Dinner is varied and very tasty. The rooms are comfortable, spotless, and quite large for European standards.… more

First and foremost, the owner hostess, and her husband are extremely accommodating and helpful. The meal plan included with the room was excellent.. huge breakfast bar with à la carte eggs. Dinner is varied and very tasty. The rooms are comfortable, spotless, and quite large for European standards. Thank you, Dagma and Marco

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“Excellent Hotel”

We stayed here in January and were delighted by the Hotel and staff. Good accommodation, excellent food and very friendly staff. Second time in Canazei and first time at this Hotel. Would go back again without hesitation. Ski bus to the lift from just outside but we had a ski locker at the lift sta… more

We stayed here in January and were delighted by the Hotel and staff. Good accommodation, excellent food and very friendly staff. Second time in Canazei and first time at this Hotel. Would go back again without hesitation. Ski bus to the lift from just outside but we had a ski locker at the lift station and walked to the lift every morning in our normal shoes which was no problem.

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“Pretty place to stay in the Dolomites”

Great stay, we had 2 rooms on the second floor which were both a good size, newly refurbished and very comfortable. All the hotel staff were lovely and friendly and the food was plentiful and on the whole tasty. The hotel was very close to the centre of the town so an easy walk back after enjoying… more

Great stay, we had 2 rooms on the second floor which were both a good size, newly refurbished and very comfortable. All the hotel staff were lovely and friendly and the food was plentiful and on the whole tasty. The hotel was very close to the centre of the town so an easy walk back after enjoying some apres. We used the spa area a couple of times but found the chlorine levels were quite uncomfortable. The steam room and sauna were better. Canazei is a really pretty place with plenty of bars and restaurants to enjoy. Easy ski bus which takes you straight to belvedere gondola or Campitello for another fast gondola. I especially enjoyed the town swimming pool with a wonderful warm outside swimming area where you could enjoy watching the mountains and skiers whilst swimming in lovely warm water - I went twice! My only negative would be the man on reception - possibly the owner, not helpful or friendly. It doesnt hurt to smile occasionally.

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“Lovely restaurant/bar staff but don’t expect a warm welcome at reception!”

Nice hotel with nice restaurant and bar staff who work very hard but always try to stay cheerful and friendly. However, the welcome and reception in general is very cold and you may be greeted with slight surprise bordering on annoyance. Hospitality is about being hospitable, but the front desk … more

Nice hotel with nice restaurant and bar staff who work very hard but always try to stay cheerful and friendly. However, the welcome and reception in general is very cold and you may be greeted with slight surprise bordering on annoyance. Hospitality is about being hospitable, but the front desk man is cold and unwelcoming and just swopping him out for one of the lovely restaurant staff or the Albanian bar man would make such a nice change and would make the customer feel welcome. Other than that the hotel is perfectly adequate. The rooms at the back have stunning views to the mountains and have been refurbished with pretty good sound proofing. The bathrooms are dated but have good running hot water and there is a pretty good spa. What we didn’t like was the additional charges for robes (!?) and swimming hats (?!). The food was nice but portions were large and sometimes we wondered if the starters could be made more into starters both lighter and smaller in size. The restaurant area isn’t very inspiring but perfectly adequate. Breakfast is fine but sometimes items do run out (both dinner and breakfast) and dinner times are limited (7.30-8.30). The restaurant, bar and cleaning staff are wonderful but other areas need improvement!

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