Hotel Verona

“Great Hotel in Spite of Iffy Reception Service”

Our 4th stay in 8 years. Hotel Verona cannot go wrong for its centrality and cleanliness. The breakfast room which used to be in the basement is now at Level 1 and it is far better. The spread continues to be really good. The service at the reception has been and still is iffy. It depends on who … more

Our 4th stay in 8 years. Hotel Verona cannot go wrong for its centrality and cleanliness. The breakfast room which used to be in the basement is now at Level 1 and it is far better. The spread continues to be really good. The service at the reception has been and still is iffy. It depends on who is on duty. Half of the 4 different receptionists we met were lovely. The other 2 were gruff and unpleasant. So it really is a hit and miss. This time, our room was in at ApartHotel wing. While it was really good, like the main wing, the walls are very thin. Hence, if you have a neighbour who is noisy your night will be ruined as ours was. Or if you have a neighbour who is a smoker. The hotel reception says there is nothing they can do if someone chooses to smoke in the balcony. I find that disturbing because while he said they have a right to, we too have a right to having clean air in our room. The smoke does filter in. Again, as I said earlier, I think it is just the service you get from the receptionist depending on who is on duty. That evening was the gruff and unpleasant one. Otherwise, the quiet hotel is a very good place to be in Verona. 5 minutes walk to Piazza Bra.

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“An apartment room instead of hotel”

We've booked for a family of 4 for 5 days and been offered upgrade to a apartment around a min walk from the hotel. The room was big with 2 toilets and 2 bedrooms. However the drains at both toilets were very smell. We couldn't sleep if doors weren't fully closed. Even you closed them you can still… more

We've booked for a family of 4 for 5 days and been offered upgrade to a apartment around a min walk from the hotel. The room was big with 2 toilets and 2 bedrooms. However the drains at both toilets were very smell. We couldn't sleep if doors weren't fully closed. Even you closed them you can still smell them. Both shower area were slightly run down. The glass shower doors came off a few times. We didn't want to make a complaint so just put up with it. No coffee/tea at the place and the kettle are full of limescale with the lid couldn't be openned. Not even one channel of English TV so kids were bored. The staffs at the hotel were friendly and helpful. Hotel location was good, it's situated between station and the centre. Breakfast didn't have much choice, very small selection but with 2 children it was easier to have smt to eat before went out. We have to put our suitcases at the last day after checked out. They charged €5 per suitcase/locker. If you asked me if I would stay again, unfortunately I wouldnt. There were a few much better apartment in the area when I made the booking. We paid €850 for 4 nights. I was thinking we are going to stay in a hotel not apartment.

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“Adequate option”

Stayed in the apartment side Location 8/10 Reception 7/10 They were helpful but a little disinterested Access to rooms 5/10 Most complicated access very confusing and difficult Rooms 5/10. For an apartment facilities sparse ad said single bed available but none to be seen Pillow slips were dir… more

Stayed in the apartment side Location 8/10 Reception 7/10 They were helpful but a little disinterested Access to rooms 5/10 Most complicated access very confusing and difficult Rooms 5/10. For an apartment facilities sparse ad said single bed available but none to be seen Pillow slips were dirty Tv was not working in bedroom Internet was very unreliable

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