Hoshino Resorts Kai Enshu

“Wellpleasing sevice”

Me, and my family perfectly satisfied.My mother and grandmother also had great time in this Ryokan. It's my first experience at Ryokan and I will gladly choose this Ryokan at next time. Also it makes me expect other Hoshino Resorts

“The Definition of Shibui”

Our stay was simply one of the best experiences we have had in our lives, and not limited to hotels. Words that come to mind are "exquisite", "elegant", and "shibui", but these do not adequately describe the experience. We would agree with many of the reviews as to the highest quality and presentat… more

Our stay was simply one of the best experiences we have had in our lives, and not limited to hotels. Words that come to mind are "exquisite", "elegant", and "shibui", but these do not adequately describe the experience. We would agree with many of the reviews as to the highest quality and presentation of the meals, the subtle beauty of the rooms and common areas, and the unique onsen/rotemburo. The staff are beyond well-trained and we felt a personal connection. Don't miss the daily tea-making activity in the library. Thank you Kai Enshu!

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“Tranquility, tea and relaxation ”

This was my first experience on Hoshino Group but it won’t be the last for sure. I wanted to try Risonare Tomaru but not available. Being a big fan of green tea, I took Kai Enshu instead. Everything here was better than I anticipated. Weather’s perfect, place is tranquil, the hotel is well managed,… more

This was my first experience on Hoshino Group but it won’t be the last for sure. I wanted to try Risonare Tomaru but not available. Being a big fan of green tea, I took Kai Enshu instead. Everything here was better than I anticipated. Weather’s perfect, place is tranquil, the hotel is well managed, people is well trained and very attentive. My room was on the 5th floor, tatami style, nice view, spacious and very clean, highly recommended even though for foreigners. Can’t go any wrong if you booked including dinner, fine Japanese dining indeed. Onsen here is a must. Tea tasting is divine. Big thank to Sawayama San, who served our table, offered us some complimentary sake and a lovely photo to end our 2nd evening in this hotel beautifully.

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“Nice Resort but there are room for improvement ”

Stayed 3 nights at Kai Enshu. The hotel is just located opposite the Lake Hamanako. Our Onsen Suite is located on the 7th Floor, overlooking the beautiful lake from dawn to dusk. It is also within walking distance to The Lake Cruise departure point and the Cable Car (Ropeway) Station. Nearby, ther… more

Stayed 3 nights at Kai Enshu. The hotel is just located opposite the Lake Hamanako. Our Onsen Suite is located on the 7th Floor, overlooking the beautiful lake from dawn to dusk. It is also within walking distance to The Lake Cruise departure point and the Cable Car (Ropeway) Station. Nearby, there are also Seven Eleven and Family Mart Convenient Store. If you wish to walk to Kanzanji small little town, it is about 15 mins walk away. Please note the town is pretty quiet during weekday and most of the shops are not open. Our suite is immaculately appointment and it comes with Private Onsen. Though the price is high but it is worth it to book this room category. We booked the Half Board plan (Breakfast and Kaiseki Dinner). They only offered Japanese Breakfast, and no other choices unlike other Kai or Hoshinoya, they do have Western Options. The serving is extremely small, if you are a big eater, this is not for you. Same goes to the dinner, the Kaiseki though it is beautiful and colourful, prepared carefully by the chef using freshly local produce, but in our opinion, the portion has to be right. It is way too small for westerners or Asian who eats regularly. Upon arrival, the staff didn't inform us when the Ropeway and Lake Cruise will be closed, as these are the 2 major attractions they should inform all their clients so they can plan their days. When we were there, the Ropeway was closed for 2 days, and the Cruise, not operating on certain days.  For the breakfast and dinner, most of the dishes are seafood or fishes. We are not very comfortable in eating fish with lots of bones, in our opinion, there should be options as well but there was none. The Tea Brewing ceremony was done in Japanese and we don't understand a bit, more effort should be done to cater to the English speaking audience. The socks provided in the suite was not as comfortable as Kai Yufuin which the quality is better, and it also has the anti slip stud. Please standardized the offering. At the Tea House, there were only 2 types of Cold tea provided where they have 6 dispensers but the tea offered were repetitive for the 3 nights we stayed there, we do not understand the approach. It is a nice resort but there are rooms for improvement.

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