Šport Hotel Donovaly

“Nice hotel, geared for children”

Stayed the for two nights. Nice breakfast. Nice indoors swimming pool. The hotel is very children friendly, but Slovakian is by far the spoken language. There was a problem getting cold tap water, and the front desk staff offered cold water from the restaurant.

“Great stay, amazing hotel for family with small kids, but with few disappointments”

Overall, I am satisfied with the hotel and the options for children. However, there are a few things that bothered me and spoiled the overall impression of the vacation. The room lacked a dryer or a place to dry things after winter sports. A big disappointment for me was the receptionists, who did… more

Overall, I am satisfied with the hotel and the options for children. However, there are a few things that bothered me and spoiled the overall impression of the vacation. The room lacked a dryer or a place to dry things after winter sports. A big disappointment for me was the receptionists, who did not know basic information such as the check-out time, the reception number for calls from the room, and they showed no interest in asking if I was satisfied with my stay upon departure. These are basic details that the receptionists should know. Overall, I found their interaction with guests to be weak. On the contrary, I was very satisfied with the cleaning staff, who were nice, polite, welcoming, and always cleaned the room beautifully, changed the towels, and were very accommodating. The food was great, with a large selection, and the waiters were pleasant. Services like the swimming pools, sauna, jacuzzi, and gym were excellent, and I didn't mind at all that they were on different floors. The children's pool was large enough for small children, with perfectly warm water suitable for them. There is a notice and rules on the wall, but 70% of adults did not respect them and treated the children's pool as a place to relax and unwind, as if it were a jacuzzi for their rest rather than for children. The lifeguards were a big disappointment, as they either read newspapers/books or slept, and when asked to address the situation, they responded by asking what they were supposed to do about it. Seriously? In my opinion, it is also part of their job to ensure that people respect the rules. It is a children's pool with about 50 cm of water intended for children aged 0-8 years. Children are more susceptible to various illnesses, and from a hygiene perspective, it is undesirable for adults to be in the pool. Mostly, the parents of children over 3 years old were there, while they could easily sit at the edge of the pool like the rest of us. I would recommend placing the sign to the left of the window so that everyone can see it upon entering and retraining the lifeguards and receptionist on their duties!!!!

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“Small rooms”

I have mixed views about this hotel, some aspects were excellent but others poor for example the play room for my three children aged 8, 5 and 3 along with the all day and night entertainment was excellent (has to be parent supervised). Parents can enjoy a quiet drink while kids are entertained. Ho… more

I have mixed views about this hotel, some aspects were excellent but others poor for example the play room for my three children aged 8, 5 and 3 along with the all day and night entertainment was excellent (has to be parent supervised). Parents can enjoy a quiet drink while kids are entertained. However, the room was very disappointing, we found a travel cot along with the two beds and so had to pinch a bed from our friends room for our 3year old which then left only a very small walkway through to our double bedroom. The bathroom was tiny and could only be accessed through the kids room. Not comfortable for a weeks stay with a family of 5 and lots of ski wear. The cleaners didn't even make the beds or change the glasses some days. On the plus side the food for the adults was on the whole very good, but the choice for children at dinner was poor, all 4 children lived on bread, rice, sweetcorn and pudding for a week! The pools were also great for the kids. It didn't help that the much bragged about kindergarten at Patty ski was closed, we still don't know why as there were a few runs open and there was snow so we had to spend more time in the hotel looking after the two smaller children.

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“Not family friendly at all!”

Visit this hotel just to use the swimming pool. As we stayed in a private property nearby. It's a only swimming pool in Donovaly so there was no choice. Coming in with 5 year old boy and charged 32 euros to go in swimming pool! As they sell you a package 3 hours spa experience where u can use saun… more

Visit this hotel just to use the swimming pool. As we stayed in a private property nearby. It's a only swimming pool in Donovaly so there was no choice. Coming in with 5 year old boy and charged 32 euros to go in swimming pool! As they sell you a package 3 hours spa experience where u can use saunas+swimming pool. Could be excellent for couples to enjoy the time, but please how you can charge this price for one hour just visiting the A TINY swimming pool max 7*3 metres.Try to deal with receptionist but she was only repeating herself saying this are charges and we cannot reduce or give discount. Such a shame!

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