Description
Facilities: Guests have a choice of 120 non-smoking rooms, including 28 suites and 71 apartments, located in two 5-storey buildings with lifts. The reception desk is open round the clock. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking exc… more
Location: The hotel is an oasis of Wellness set into a luxuriant natural park, in the midst of the hills of Lugano and with an open view of the lake, the surrounding mountains and the city, only few minutes from the town centre and the lake. In the centre of Lugano, guests will find restaurants, bars, a railway station, the tourist centre, Via Nassa with its shops, and casinos.
Meals: Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast and half board. A generous breakfast buffet guarantees a great start to the day.
more
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Disco / DJ
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Car rental
- Cloakroom facilities
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Ironing equipment
- Library
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Seasonal outdoor pool
- Security
- Serviced office
- Shoe shiner
- Sun terrace
- Sun terrace
- Terrace
- Trouser press
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Kid´s club
- Swimming pools
- Children’s playground
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- High chairs
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Bike rental
- Diving
- Golf course
- Skiing
- Snorkelling
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Very good
Based on 1662 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Lugano
Showing 4 featured reviews out of 1662 TripAdvisor reviews
G
Gillandys
Ipswich, United Kingdom
15/06/2026
“Relaxing !”
A beautiful hotel with everything you need for a relaxing stay. I cannot fault it in any way. From the moment we arrived we felt welcomed. Staff were friendly and efficient. We were upgraded to a bigger room with a balcony overlooking the pool. So relaxing to just sit and admire the view. Thank y… more
B
b0gdanelp
Ringkobing, Denmark
04/06/2026
“Nice hotel with nice view.”
Nice place with nice view. Helpfull front office staff. I would reccomend a little training in hospitality for the waitress from the pool bar. Also, calling a : rum on the rocks with some lime, mint leafs and sugar - a "Mojito" and asking 16 euros for it might be disturbing for someone who has seen… more
N
Nabil N
08/06/2026
“The scenery is memorable; the hospitality is not.”
The scenery is memorable; the hospitality is not. The view of Lake Lugano and the surrounding mountains is absolutely stunning. Unfortunately, the service is the very definition of mediocrity. There was little sense of warmth, pride, or effort. The hotel promotes itself as a spa-focused destination… more
G
Guide769727
Eden Prairie, Minnesota
25/05/2026
“Mixed feelings”
Some hotel staff very helpful and friendly. One older man was unhelpful, rude and really decreased our appreciation of this hotel. The views are good but rather isolated location. Not walkable to restaurants etc. Bus stop near by. Very old furniture and building old and maze like. Clean.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 6 reviews
Service: 10
Cleanliness: 9
Room: 9
Facilities: 9
Location: 9
Breakfast: 10
Quality/Price: 9
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.